Broadband Technician, I, II or III
About The Position
The Broadband Technician performs residential installations and disconnects for data, video, and phone services on customer premises according to organizational standards and specifications. The role helps ensure a positive customer experience by verifying and recording that RF and signal levels meet specifications before work is completed, reducing errors that may lead to repeat calls or truck rolls. The technician communicates with leadership and dispatch to maintain a productive route while meeting performance, safety, and time-management expectations. The position also involves educating customers about new and existing products and services, including relevant upsell opportunities, and operating a company vehicle safely and responsibly. Other duties may be assigned.
Requirements
- High school diploma or equivalent.
- Entry-level position requiring 0 years of experience.
- Valid driver's license and satisfactory driving record.
- Knowledge of ladders and hand or power tools.
- Customer service skills.
- Verbal and written communication skills.
- Basic computer skills.
- Aptitude to learn new skills.
- Problem-solving skills.
- Time-management skills.
- Ability to work as part of a team and independently.
- Ability to lift and carry up to 75 pounds.
- Ability to work in climate-controlled and non-climate-controlled environments, with possible exposure to heat, cold, dust, damp conditions, uneven surfaces, heights, and moving vehicles.
- Ability to stand, walk, sit, and drive for prolonged periods.
- Ability to safely climb and work from ladders for extended periods.
- Ability to reach, push, pull, climb stairs and ladders, and use hands above and below shoulder level frequently.
- Ability to bend, twist, kneel, squat, crawl, maintain varied body positions, perform fine motor tasks and forceful gripping, and do limited keyboarding.
Responsibilities
- Perform residential installations and disconnects for data, video, and phone services according to organizational standards and specifications.
- Verify and record that RF and signal levels are within specifications before completing work.
- Communicate with leadership and dispatch to support a productive route and meet performance, safety, and time-management expectations.
- Educate customers about products and services and relevant upsell opportunities.
- Operate a company vehicle safely and responsibly.
- Perform other duties as assigned.
Benefits
- 401(k) retirement plan with employer match.
- Medical, dental, vision, life, and short-term disability insurance options.
- Paid time off/vacation starting at 80 hours per year, increasing with tenure.
- 40 hours of floating holiday per year.
- Seven paid holidays per year.
- Paid sick leave, with hours varying based on state and/or local laws.
- Tuition reimbursement program.
- Employee discount program.
- Opportunities for bonus and commission, if applicable.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
