Broadband Technician I, II, or III

Astound Broadband • Seattle, WA

3d

About The Position

The Broadband Technician performs residential installations and disconnects for data, video, and phone services on customer premises, following organizational standards and specifications. The technician checks and records RF and signal levels to ensure they meet specifications before completing work, helping reduce repeat customer calls and truck rolls caused by errors.

The role includes coordinating with leadership and dispatch to maintain a productive route while meeting performance, safety, and time-management expectations. Technicians educate customers about new and existing products and services, provide subject-matter expertise, and identify potential upsell opportunities that may improve customer satisfaction. The position also operates a company vehicle safely and responsibly and performs other duties as assigned.

Requirements

• High school diploma or equivalent.
• Entry-level experience requirement: 0 years.
• Valid driver's license and satisfactory driving record.
• Knowledge of ladders and hand or power tools.
• Customer service skills.
• Verbal and written communication skills.
• Basic computer skills.
• Aptitude to learn new skills.
• Problem-solving skills.
• Time-management skills.
• Ability to work as part of a team and independently.
• Ability to lift and carry up to 75 pounds.
• Ability to work in climate-controlled and non-climate-controlled environments, with potential exposure to heat, cold, dust, damp conditions, uneven surfaces, heights, and moving vehicles.
• Ability to stand, walk, sit, and drive for prolonged periods.
• Ability to safely climb and work from ladders for extended periods.
• Ability to reach, push, pull, climb stairs and ladders, and use hands above and below shoulder level frequently.
• Ability to bend, twist, kneel, squat, crawl, maintain various body positions, perform fine motor tasks and forceful gripping, and do limited keyboarding.

Responsibilities

• Perform residential installations and disconnects for data, video, and phone services according to organizational standards and specifications.
• Check and record RF and signal levels within specifications before completing work.
• Communicate with leadership and dispatch to maintain a productive route and meet performance, safety, and time-management expectations.
• Educate customers about new and existing products and services and identify potential upsell opportunities.
• Operate a company vehicle safely and responsibly.
• Perform other duties as assigned.

Benefits

• 401(k) retirement plan with employer match.
• Medical, dental, vision, life, and short-term disability insurance options.
• Paid time off/vacation starting at 80 hours per year, increasing based on tenure.
• 40 hours of floating holiday per year.
• Seven paid holidays per year.
• Paid sick leave, with hours varying based on state and/or local laws.
• Tuition reimbursement program.
• Employee discount program.
• Opportunities for bonus and commission, if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED