Broadband Technician 1

Armstrong Group•Rising Sun, MD

About The Position

Armstrong is seeking a motivated Broadband Technician to install, troubleshoot, and repair Internet and telephone services for residential and commercial customers. The role involves working with fiber-optic technology in a fast-paced, hands-on environment and providing essential connectivity services in a fiber-based GPON environment. The technician uses test equipment and follows safety and installation guidelines, maintains vehicle inventory and safety compliance, completes timely and detailed paperwork, and provides feedback to help improve services. The position includes continuous training and development, and may require on-call and shift work. Physical tasks include climbing, digging, and drilling, as well as working in various weather conditions. Armstrong is a family-owned and operated organization founded in 1946. It encompasses multiple industries and employs over 2,400 individuals nationwide. Armstrong is an Equal Opportunity Employer.

Requirements

Valid driver's license.
High school diploma.
Customer-first approach to problem-solving.
Ability to pass BPI certification within 12 months.
Physical ability to bend, climb, sit, and lift over 50 pounds.
Ability to work in various weather conditions.

Nice To Haves

Advanced education in IT, electronics, or a related field.

Responsibilities

Install and troubleshoot voice and data services using test equipment and following safety and installation guidelines.
Maintain vehicle inventory and comply with safety requirements.
Perform physical tasks such as climbing, digging, and drilling while adhering to safety protocols.
Complete timely, detailed paperwork and provide feedback to help improve services.
Participate in ongoing training and development.
Participate in on-call and shift work as required.