Broadband Field Service Administrative Assistant

BrightRidge•Johnson City, TN

1d•Onsite

About The Position

The Broadband Field Service Administrative Assistant provides administrative and operational support to field service operations. The role helps ensure work orders, vendor invoices, customer scheduling, and service-related data are processed accurately and efficiently. It works closely with field technicians, vendors, business customers, and internal departments to support fiber installation projects and daily broadband operations. The position allows for up to 28 hours per week, with the schedule determined by the Manager of Field Services.

Requirements

Strong organizational skills with effective task prioritization and time management.
High level of accuracy when processing work orders, auditing invoices, entering data, and maintaining records.
Proficiency in Microsoft Office applications, including Excel and Outlook, and experience navigating multiple databases and tracking systems.
Knowledge of data entry procedures and database management, with a focus on accuracy and consistency across multiple systems.
Strong written and verbal communication skills when interacting with business customers, vendors, field technicians, and internal departments.
Effective problem-solving and research skills to identify discrepancies, recognize workflow issues, and communicate findings to the appropriate personnel.
Ability to manage multiple tasks and deadlines within a part-time work schedule.
Experience maintaining organized electronic files, work order documentation, invoice records, and tracking spreadsheets.
Professional and courteous communication when scheduling fiber installations and coordinating customer appointments.
Ability to properly handle company information, customer records, and vendor documentation.
Willingness to learn new software, databases, procedures, and workflows as operational needs change.
Strong interpersonal skills and the ability to collaborate effectively with internal departments while working independently on assigned tasks.
Strong research skills, with the ability to gather information, cross-reference records, identify discrepancies, and support special projects.
Experience with Microsoft Office applications.
High school diploma or equivalent required.

Nice To Haves

Familiarity with invoice auditing, customer scheduling, or telecommunications and broadband operations.
Previous experience in administrative support, data entry, or general office operations.

Responsibilities

Organize, process, maintain, and file work order documentation to ensure records are accurate and complete.
Audit vendor invoices against internal tracking systems and documentation to verify accuracy and identify discrepancies.
Contact business customers by phone or email to schedule fiber installation appointments and communicate scheduling updates.
Enter, update, and verify Fiber IDs for new-build areas across applicable databases and tracking systems.
Perform routine data entry and cross-check information across multiple databases to ensure accuracy and consistency.
Monitor assigned work orders for incomplete tasks, missing information, workflow issues, and delays.
Follow up on outstanding work orders, documentation, and administrative tasks to support timely job completion and proper closeout.
Maintain accurate tracking spreadsheets, electronic files, and records related to work orders, vendor invoices, and fiber installations.
Communicate professionally with internal departments, field technicians, vendors, and business customers to support daily operations.
Assist with research, data collection, reporting, and other administrative tasks related to special projects as needed.
Perform other related duties as assigned.
Work the schedule established by the Manager of Field Services, up to 28 hours per week, with reliable, predictable, and reasonable attendance.