Bridal Show Stylist - Temporary

David's Bridal•Glen Burnie, MD

6d•$16 - $21

About The Position

The Bridal Show Stylist provides a positive, friendly, empathetic, and professional selling experience for David’s Bridal customers. Stylists deliver 5-Star Customer Service, achieve sales and productivity goals by following the 5-Step Selling Process, and perform duties that support store presentation and operations. They serve as brand ambassadors and demonstrate David’s Bridal’s values and success factors. The role reports to the Store Manager in partnership with the Sales Manager. Stylists welcome and assist customers, prepare for appointments, learn customers’ needs, recommend gowns and related products, and support alterations and future appointments. They use store systems and iPad tools, maintain store standards, process transactions, and help meet sales, service, and operational goals. The role also includes training, teamwork, and carrying out assignments from store management.

Requirements

High school diploma or equivalent.
Personal integrity, including matching words with actions to build trust and respect.
Drive and determination to achieve results and persevere through challenging situations.
Ability to build and maintain positive relationships within and across teams.
Ability to perform the physical demands of the role, including standing, walking, and sitting for extended periods; reaching; climbing stairs; stooping, kneeling, crouching, or crawling; communicating with and hearing customers; occasionally lifting up to 25 pounds; and using near and distance vision, peripheral vision, depth perception, and computer or electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers in person and by phone with friendly enthusiasm, adapt communication to their needs, and provide exceptional service to multiple customers.
Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and share product and service information.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build relationships by asking questions and listening to customers’ emotional and practical needs; strive to identify a suitable gown or dress within the first three try-ons.
Address customer concerns and escalate or partner with leadership when appropriate.
Review the Timeline Calendar, schedule future appointments, and follow up with customers.
Promote alterations and personalization services, coordinate appointments with Alterations Specialists, and support the goal of converting 80% of brides sold to alterations appointments.
Take and enter accurate measurements as required for dress orders and to minimize returns and exchanges.
Maintain clean, organized, promotion-ready store standards; report broken or damaged equipment to management and comply with the dress code.
Offer the David’s Bridal loyalty and partners program.
Respond promptly to customer questions and provide product and service information to support satisfaction and loyalty.
Meet hourly sales productivity standards by using the 5-Step Selling Process and consistently achieve at least 65% platform conversion.
Support cash-wrap processes and accurately process transactions, including asking about the shopping experience, offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow special-order dress procedures and consistently achieve add-on goals: headpieces 75%, foundations 10%, and shoes 20%.
Set return appointments for the complete wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training promptly and build product knowledge and fashion trend expertise; strive to become a Circle of Excellence member by exceeding sales targets.
Carry out assigned processes, behaviors, contests, and programs, as well as promotion and sign setup, merchandising and visual changes, markdowns, inventory counts, and other assigned duties.
Support store sales, service, and operational goals; accurately clock in and out for scheduled shifts, breaks, and meals; follow loss prevention and security policies.
Complete assigned training and myLearning courses within the first 90 days and keep current with the myLearning curriculum.
Celebrate team members’ successes, share sales expertise and product knowledge, and use coaching and feedback to improve.

Benefits

Competitive pay
Team bonus
Dayforce Wallet early pay access
Referral incentive program
Dream Maker discount after the first pay period
Vision care
Supplemental critical illness, hospital indemnity, and accidental injury insurance
401(k) program
Identity theft protection discount
Home and auto insurance discounts
Mobile discounts
Legal benefits through MetLife Hyatt Legal Plans
Pet insurance