Breast Care Center Float

Cape Cod Healthcare•Hyannis, MA

About The Position

The Breast Care Center Float performs receptionist/secretary, medical records clerk, and scheduler duties in support of the Breast Care Center. The role greets and registers patients, collects demographic and insurance information, schedules appointments and procedures across multiple locations, verifies insurance and radiology orders, processes payments, and provides courteous assistance to patients, physicians, and other hospital personnel. The position also processes and retrieves confidential patient records, coordinates imaging and records with outside facilities and physician offices, prepares cases for Breast Conference, and supports radiologists and other clinicians by ensuring images and records are available. The employee maintains department records and systems, including the scheduling work queue and OnBase, and provides service excellence while maintaining cooperative working relationships.

Requirements

Ability to read, write, and communicate in English.
High school diploma or equivalent.
Successful completion of the CCHC Medical Terminology exam, or proof of course completion before the start date.
Meet one of the following experience qualifications: at least one year of experience outside the medical profession as a secretary, receptionist, or scheduler; or at least six months of experience in patient registration, admitting, as a nurse's aide, medical secretary, medical receptionist, or a similar position.
Ability to work independently and under pressure.

Responsibilities

Greet patients; collect demographic and insurance information; register patients in the electronic registration system; scan identification, licenses, and required forms.
Answer and direct telephone calls professionally, take accurate messages, and respond to routine questions about departmental policies, operations, and procedures.
Obtain legally acceptable general consents to bill third parties.
Schedule patient appointments in person or by phone and schedule multiple procedures and rooms across multiple locations according to department standards.
Sort and distribute mail to physicians and the manager daily.
Verify and accurately enter radiology orders in the radiology information system.
Verify appointments, provide necessary forms, and direct or escort patients to the appropriate examination area or notify staff of their arrival.
Copy or provide radiology and medical-record information to outside facilities, agencies, and physicians according to established guidelines; inform requestors of request status.
Explain and process patient payments, including co-pays, co-insurance, and deductibles.
Confirm self-scheduled appointments meet established guidelines and ensure required outside records are received.
Pre-register outpatient appointments and verify insurance eligibility using online tools; verify insurance referrals for Breast Care Center procedures.
Process, assemble, review, file, and retrieve confidential patient records; maintain records and filing systems for efficient retrieval.
Coordinate with OCHS, Shields, breast surgeon offices, and the Oncology Center to ensure imaging is available; request images for physicians and APPs and assist patients who have difficulty obtaining images.
Identify and resolve misidentified medical records.
Prepare cases for Breast Conference and ensure images are available in PACS for the Radiologist.
Run unread-image lists in PACS and Ikonopedia for radiologists to review, and provide outstanding-film lists to the manager.
Liaise with physician offices, receive their calls, review patient information before procedures, and obtain symptomatic notes as needed.
Ensure reports, films, and CDs are available for procedures; photocopy or fax information as needed.
Obtain accurate scheduling information and keep patient demographic information current.
Notify patients of appointment times and procedure instructions in a timely manner; notify Add View patients of new appointment times and report scheduling errors to the manager.
Adjust and add orders needed for technologists and APPs.
Manage the OnBase system daily and ensure the scheduling work queue is worked daily.
Maintain harmonious and cooperative relations with employees, medical staff, patients, and guests; consistently provide service excellence to patients, families, visitors, volunteers, and co-workers.
Perform other work-related duties and activities as assigned or directed by a supervisor or manager.