Manager Breast Care Center

Cape Cod Healthcare • Hyannis, MA

5d

About The Position

Provides clinical leadership and administrative oversight to staff across all Cape Cod Healthcare Breast Care Centers. The manager develops standardized, evidence-based processes and promotes a culture of safety, professional growth, and role competence. This position ensures coordinated patient care with breast surgeons and external departments, develops and maintains protocols and procedures with physician leadership, and oversees educational programs, staff competency, recruitment, retention, and continuous education.

The role applies clinical knowledge to develop strategies related to programs, technologies, research, and evidence-based practice. It works with radiology leadership and other department managers on corrective action, workplace investigations, performance improvement, quality of care, customer service, and data-informed problem solving. The manager maintains clinical workflows and policies, supports patient education, assesses clinical urgency to protect patient safety, and ensures compliance with applicable accreditation and regulatory requirements.

Requirements

• Bachelor’s degree in healthcare management, or an equivalent combination of education and experience.
• Certification by the American Registry of Radiologic Technologists (ARRT).
• 5–7 years of experience in Women’s Imaging.
• Strong analytical and financial skills.
• Demonstrated ability to organize, direct, and lead teams.
• Ability to organize and manage multiple projects simultaneously.
• Strong oral and written communication skills.
• Excellent customer service skills and a track record of providing excellent customer service.
• Knowledge of ACR, state, and MQSA regulations.

Nice To Haves

• Master’s degree.

Responsibilities

• Provide clinical leadership and administrative oversight to staff for all Cape Cod Healthcare Breast Care Centers.
• Develop standardized, evidence-based processes and promote a culture of safety.
• Ensure processes support seamless patient care in coordination with breast surgeons.
• Coordinate patient care with external departments, including primary care, hospital consult services, emergency departments, medical oncology, radiation oncology, and surgery.
• Promote professional growth and role competence among staff.
• Develop, standardize, review, and update protocols and procedures with physician leadership.
• Provide direction for the development of educational program goals and objectives.
• Lead staff through changes in practices and processes and evaluate adoption and outcome measures.
• Apply clinical knowledge to determine strategies for staff competency, new programs, new technologies, research, and evidence-based practice.
• Collaborate with the Executive Director of Radiology on corrective action plans and workplace investigations involving clinical support staff.
• Identify learning needs and work with educators and managers to implement patient education programs.
• Stay current on clinical practice, care-environment issues, and emerging trends.
• Develop and maintain policies and protocols for Cape Cod Healthcare Breast Centers in PolicyStat.
• Align clinical processes within radiology and breast imaging with best practices.
• Develop, implement, and evaluate programs for clinical staff recruitment, retention, and continuing education.
• Maintain cooperative team relationships through communication, responsiveness, rapport-building, and team problem solving.
• Lead performance measurement and improvement efforts across practices and assist outpatient areas with customer service and quality-of-care improvements.
• Analyze and use quantitative data to inform quality-improvement decisions and collaborate with leadership and department managers on problem solving.
• Assess the urgency of clinical situations and determine appropriate prioritization and actions to assure patient safety.
• Support the development, implementation, and sustainability of standard clinical workflows for support staff and clinicians.
• Maintain knowledge of NAPBC, ACR, and MQSA requirements and comply with Joint Commission, state, and federal regulations.
• Interview, hire, counsel, and terminate employees when necessary, in accordance with established policies and procedures.
• Challenge current work practices, identify process-improvement opportunities, and present recommendations and solutions to management.
• Participate in, support, and promote CCHC Pillars of Excellence and the organization’s continuous-improvement culture.
• Perform other work-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager