Manager Breast Care Center

Cape Cod Healthcare • Hyannis, MA

4d

About The Position

Provides clinical leadership and administrative oversight to staff across all Cape Cod Healthcare Breast Care Centers. Develops standardized, evidence-based processes and promotes a culture of safety, seamless patient care, professional growth, and role competence. Coordinates care with breast surgeons and external departments, including primary care, hospital consultation, emergency services, medical and radiation oncology, and surgery.

Works with physician leadership to develop, standardize, review, and update protocols and procedures, and maintains Breast Center policies and protocols in PolicyStat. Aligns clinical processes across radiology and breast imaging with best practices and maintains knowledge of NAPBC, ACR, MQSA, Joint Commission, state, and federal requirements.

Provides direction for educational programs, identifies learning needs, and works with educators and managers to develop and implement patient and staff education. Applies clinical knowledge to program and project strategies involving staff competency, new programs and technologies, research, and evidence-based practice. Supports recruitment, retention, and continuing education for clinical staff, and helps lead staff through change.

Leads performance measurement and improvement efforts, uses quantitative data to inform quality-improvement decisions, and collaborates with leadership and department managers on problem solving. Assesses clinical urgency to determine appropriate prioritization and actions for patient safety. Supports the development and sustainability of standard clinical workflows. Assists other outpatient areas with customer service and quality-of-care improvement, and collaborates with the Executive Director of Radiology on corrective action plans and workplace investigations involving clinical support staff.

Manages employee-related activities, including interviewing, hiring, counseling, and termination in accordance with established policies and procedures. Maintains cooperative team relationships through communication, responsiveness, rapport-building, and participation in problem solving. Challenges existing practices, identifies improvement opportunities, and presents recommendations and solutions to management. Participates in and promotes Cape Cod Healthcare’s Pillars of Excellence and performs other related duties as assigned.

Requirements

• Bachelor’s degree in healthcare management or an equivalent combination of education and experience; ARRT certification is referenced.
• Strong analytical and financial skills.
• Demonstrated ability to organize, direct, and lead teams.
• Ability to organize and manage multiple projects simultaneously.
• Strong oral and written communication skills.
• Excellent customer service skills and a demonstrated track record.
• Knowledge of ACR, state, and MQSA regulations.

Nice To Haves

• Five to seven years of experience in Women’s Imaging.
• Master’s degree.

Responsibilities

• Provide clinical leadership and administrative oversight to staff across all Cape Cod Healthcare Breast Care Centers.
• Develop standardized, evidence-based processes and promote a culture of safety.
• Ensure processes support seamless patient care in coordination with breast surgeons and external departments.
• Develop, standardize, review, and update protocols and procedures with physician leadership.
• Maintain Breast Center policies and protocols in PolicyStat and align radiology and breast imaging processes with best practices.
• Provide direction for educational programs and work with educators and managers to implement staff and patient education.
• Apply clinical knowledge to strategies for staff competency, new programs, new technologies, research, and evidence-based practice.
• Lead staff through change and support professional growth and role competence.
• Assist the Executive Director of Radiology with corrective action plans and workplace investigations involving clinical support staff.
• Develop and evaluate programs supporting clinical staff recruitment, retention, and continuing education.
• Lead performance measurement and improvement efforts and use quantitative data to support quality-improvement decisions.
• Collaborate with leadership and department managers on problem solving and assist outpatient areas with customer service and quality-of-care improvement.
• Assess clinical urgency and determine appropriate prioritization and actions to support patient safety.
• Support the development, implementation, and sustainability of standard clinical workflows for support staff and clinicians.
• Maintain knowledge of NAPBC, ACR, MQSA, Joint Commission, state, and federal requirements.
• Interview, hire, counsel, and terminate employees as necessary, following established policies and procedures.
• Communicate information, respond to requests, build rapport, and participate in team problem solving.
• Identify process-improvement opportunities and present recommendations and solutions to management.
• Participate in, support, and promote Cape Cod Healthcare’s Pillars of Excellence.
• Perform other work-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager