Breast Care Center Float

Cape Cod Healthcare•Hyannis, MA

About The Position

The Breast Care Center Float performs receptionist/secretary, medical records clerk, and scheduler duties. The role supports patient registration and front-desk operations, manages confidential records and imaging information, and schedules procedures across multiple locations. It coordinates with physician offices, radiology staff, and other clinical teams to ensure records, images, and required information are available for appointments and procedures. The position also provides courteous service to patients, families, visitors, volunteers, coworkers, and medical staff, and performs other related duties as assigned.

Requirements

Ability to work independently and under pressure.
Ability to read, write, and communicate in English.
High school diploma or equivalent.
Successful passage of the CCHC Medical Terminology exam, or proof of course completion before the start date.
Meet one of the following experience qualifications: at least one year of experience outside the medical profession as a secretary, receptionist, or scheduler; or at least six months of experience in patient registration, admitting, as a nurse's aide, medical secretary, medical receptionist, or a similar position.

Responsibilities

Greet patients; collect demographic and insurance information; register patients in the electronic system; scan identification and required forms; and provide appropriate appointment forms and directions.
Answer and direct telephone calls courteously and according to departmental scripting policies; respond to routine questions and take accurate messages.
Obtain legally acceptable general consents to bill third parties and explain and process patient payments, including co-pays, co-insurance, and deductibles.
Schedule and pre-register patient appointments and procedures across multiple locations, verify insurance and referrals, and ensure demographic information is current.
Verify radiology orders and enter them accurately in the radiology information system; adjust or add orders as needed for technologists and APPs.
Verify appointments, communicate appointment times and procedure instructions to patients, and notify Add View patients of appointment changes promptly.
Confirm self-scheduled appointments meet established guidelines and ensure outside records have been received.
Sort and distribute mail; maintain department records and filing systems; photocopy or fax information and ensure reports, films, and CDs are available for procedures.
Process, assemble, review, file, and retrieve confidential patient records and reports in all media types in accordance with department policies; identify and resolve misidentified records.
Coordinate with OCHS, Shields, breast surgeon offices, and the Oncology Center to ensure imaging is available; request images for MDs and APPs and help patients who have difficulty obtaining images.
Prepare cases for Breast Conference and ensure images are available in PACS for the Radiologist.
Run unread-film lists for outstanding studies and provide them to the Manager; run unread lists for radiologists to review using PACS and Ikonopedia.
Act as a liaison for physician offices, receive their calls, review patient information before procedures, and retrieve symptomatic notes.
Manage the OnBase system daily and ensure the scheduling work queue is worked daily.
Report Add View scheduling errors or problems to the Manager for timely intervention.
Maintain harmonious and cooperative relations with employees, medical staff, patients, and guests, and consistently provide service excellence.
Perform other work-related duties and activities as assigned or directed by a supervisor or manager.