Breakfast Server - Sassetta

Highgate Hotels•Dallas, TX

11h•Onsite

About The Position

The Breakfast Server is responsible for providing guests with attentive, courteous, efficient, and high-quality service. The role receives and delivers food and beverage orders, addresses guest needs, and collects payment. The server must maintain a friendly, service-oriented demeanor, ensure guest satisfaction, and support efficient restaurant operations through opening and closing duties, table and station upkeep, and compliance with hotel standards.

Requirements

High school diploma or equivalent; experience in a hotel or related field is preferred.
Ability to communicate effectively, verbally and in writing, with employees and guests at all levels.
Ability to listen to, understand, and clarify concerns raised by employees and guests.
Ability to multitask and prioritize departmental functions to meet deadlines.
Ability to handle problems effectively and apply information from various sources to meet objectives.
Ability to stand for the entire shift and maneuver throughout the dining area while carrying full trays of food and beverages.
Ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Flexible availability; long hours are sometimes required.

Nice To Haves

Experience in a hotel or a related field.

Responsibilities

Treat guests, managers, and fellow employees attentively, helpfully, and courteously.
Know the organization and functions of the restaurants, lounges, and Room Service.
Maintain thorough knowledge of menus and current specials in applicable outlets.
Serve guests’ food and beverage requirements attentively, courteously, and efficiently.
Receive and deliver food and beverage orders and collect payment.
Pre-bus tables by removing soiled dishes after each course.
Operate the P.O.S. system and perform cashiering functions, including closing checks and preparing end-of-shift paperwork.
Complete opening and closing procedures and assigned side-work duties according to established checklists.
Keep tables and side stands stocked, tidy, and clean, and keep beverages at least three-quarters full.
Break down trays of soiled dishes and linen in the dishroom according to established standards.
Answer the telephone according to standards.
Consistently upsell food, beverages, and promotional items.
Know the locations of fire extinguishers and how to use them.
Ensure overall guest satisfaction and maintain a friendly, warm demeanor.
Attend required hotel meetings and trainings.
Maintain regular attendance and high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
Comply with hotel standards and regulations to promote safe and efficient operations.
Support productivity, identify problem areas, and assist with implementing solutions.
Anticipate, prevent, identify, and resolve problems as needed.
Cross-train in other hotel-related areas and maintain confidentiality of information.
Show initiative by anticipating guest and operational needs.
Perform other duties as requested by management.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law