Breakfast Server - Sassetta

The Joule • Dallas, TX

2d • Onsite

About The Position

The Breakfast Server at Sassetta is responsible for providing guests with attentive, courteous, and efficient service. The role includes receiving and delivering food and beverage orders, ensuring guest satisfaction, and collecting payment. The position is based at The Joule in Dallas, Texas.

Requirements

• High school diploma or equivalent and/or experience in a hotel or related field preferred.
• Ability to work flexible and sometimes long hours.
• Ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand for the entire shift.
• Ability to maneuver throughout the dining area while carrying full trays of food and beverages.
• Effective verbal and written communication skills with employees and guests at all levels.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Ability to understand and apply complex information and data from various sources.
• Ability to maintain confidentiality.
• Ability to demonstrate initiative and maintain a friendly, warm demeanor.

Nice To Haves

• Hotel or related-field experience.

Responsibilities

• Provide attentive, friendly, helpful, and courteous service to guests, managers, and fellow employees.
• Know the organization of the restaurants, lounges, and Room Service and understand the function of each job position.
• Maintain thorough knowledge of menus and current specials in applicable outlets.
• Serve guests’ food and beverage requirements in an attentive, courteous, and efficient manner.
• Pre-bus tables by removing soiled dishes after each course.
• Know how to operate the P.O.S. system.
• Close checks, perform cashiering functions, and prepare end-of-shift paperwork.
• Perform opening and closing procedures and side-work duties according to station assignments and established checklists.
• Keep tables and side stands stocked, tidy, and clean.
• Keep beverages at least three-quarters full.
• Break down trays of soiled dishes and linen in the dishroom according to established standards.
• Answer the telephone according to standards.
• Consistently upsell food, beverages, and promotional items.
• Know the locations of fire extinguishers and how to use them.
• Receive and deliver food and beverage orders and collect payment.
• Ensure overall guest satisfaction.
• Attend required hotel meetings and training.
• Maintain regular attendance, high standards of personal appearance and grooming, and compliance with hotel standards and regulations.
• Maximize productivity, identify problem areas, and assist in implementing solutions.
• Handle problems by anticipating, preventing, identifying, and resolving them as necessary.
• Cross-train in other hotel-related areas and maintain confidentiality of information.
• Show initiative by anticipating guest and operational needs.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED