Brand Specialist

The RealReal • Perth Amboy, NJ

4d

About The Position

The Brand Specialist works in The RealReal’s Authentication Centers, helping maximize the product pipeline by auditing rejected items and identifying desirable pieces that can add value to the business. The role applies fashion and trend knowledge alongside company brand and condition standards to find items with strong saleability potential, then cleans, processes, scans, and stages eligible products. The Brand Specialist also serves as an expert resource for Fashion Product Receivers, maintains communication across teams, monitors reporting, and supports Receiving projects as needed. The position is suited to a self-motivated person who can work independently and collaboratively in a fast-paced, high-volume, production-driven environment.

The RealReal is an online marketplace for authenticated resale luxury goods. Its Authentication Centers combine luxury expertise and proprietary technology to inspect and authenticate products. The company describes its business as supporting the circular economy by giving luxury goods new life.

Requirements

• At least 1 year of experience in a luxury fashion environment.
• Extensive knowledge of and awareness of current fashion trends and brands.
• General computer proficiency and ability to learn new technology quickly.
• Strong research skills and understanding of fashion collection information.
• Ability to analyze data and provide feedback to peers and leadership.
• Excellent verbal and written communication skills.
• Ability to prioritize tasks and stay organized in a high-volume, fast-paced environment.
• High motivation and ability to work independently with a sense of urgency.
• Positive, can-do attitude and team-oriented mindset.
• Ability to adapt in a dynamic work environment and balance competing priorities.
• Comfort communicating cross-functionally and with groups of all sizes.

Nice To Haves

• Knowledge of vintage and archival fashion.

Responsibilities

• Work with the team to review inbound-pipeline rejections while meeting daily and monthly service-level agreement (SLA) and save goals.
• Use fashion and trend knowledge, along with company brand and condition standards, to identify rejected items with high saleability potential.
• Clean and process products that can be returned to the pipeline.
• Scan products into the correct locations and ensure delivery to designated staging areas.
• Keep work and staging areas neat, organized, clearly signed, labeled, and dated.
• Research and enter designer requests, and update brand codes in the company system.
• Support Fashion Product Receivers by answering questions, participating in team huddles, and providing feedback and guidance individually and in groups.
• Serve as a go-to expert on brand and condition-standard acceptance.
• Maintain ongoing communication with Receiving leadership, Training, Merchandising, and Authentication teams.
• Complete daily and weekly email recaps, monitor team-specific reporting, identify opportunities, communicate them to leadership, and help develop solutions.
• Attend and participate in scheduled brand and merchandising meetings.
• Support the Receiving team through tasks such as processing consignments, saving items, auditing Receivers, gathering examples, helping create assessments, and completing other assigned projects or tasks.

Benefits

• Employee Stock Purchase Plan
• 401(k) with company match
• Medical, dental, and vision insurance
• Paid parental leave
• 9 paid company holidays
• 18 paid time off (PTO) days; PTO begins accruing on the first day of work
• Employees may be eligible for a bonus program or incentive pay, depending on role

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed