Brand Operations Manager

Phorest

1d•Remote

About The Position

Phorest is a SaaS company and trusted partner to more than 155,000 hair, beauty, and medspa professionals worldwide. Its software and AI-driven tools help businesses manage bookings and payments, market services, grow their client base, and support their teams. Phorest is a Certified B Corp, and 25% of the company is owned by employees. The Brand Operations Manager sits within the Brand & Communications team and turns creative output into an organisational capability. The role owns the strategy, structure, and ongoing development of the Brand Bank digital asset management platform and the Notion Brand Hub. It connects creative teams with global stakeholders, supports brand compliance and self-service, streamlines creative workflows, and uses usage data and AI enablement to inform future asset development. The position offers flexi-time and the possibility of working from home; Phorest is also open to remote work.

Requirements

At least 5 years of experience in Brand Operations, Creative Operations, or Digital Asset Management.
A proven track record leading complex, global operational initiatives.
Deep expertise implementing and managing DAM systems, including metadata, taxonomy, and access control.
Strong fluency with Notion, Looker, and modern project management software.
Comprehensive understanding of the creative production lifecycle, from brief intake and resource planning through execution, version control, and asset archiving.
Ability to build clear, scalable processes, establish service levels, and maintain practical operational rigor.
Ability to combine asset usage data and stakeholder feedback to solve problems, connect operational decisions to business priorities, and guide creative strategy.
Empathy, collaboration skills, and a service mindset focused on understanding team needs and building intuitive resources.
Curiosity about emerging AI tools and willingness to experiment with practical applications for creative workflows and self-service.

Responsibilities

Own and scale the global Brand Bank digital asset management system, including its structure, taxonomy, tagging, search functionality, and access permissions.
Maintain a central Notion Brand Hub with current brand guidelines, campaign launch kits, and reusable templates to enable self-service.
Define standards and processes for file naming, version control, review cycles, archiving, brand consistency, usage compliance, and rights management across global markets.
Coordinate core brand asset workflows, including global photography banks, presentation decks, and product visuals, from briefing through delivery; reduce bottlenecks and support accountability against service levels.
Build partnerships across Creative, Marketing, Product, and regional teams, and establish feedback loops to identify common requests, missing resources, and barriers to self-service.
Track and report on asset usage, adoption, and resource gaps using tools such as Looker, and provide insights to guide creative production and resource allocation.
Identify, test, and embed practical AI applications in creative operations while maintaining appropriate quality and brand safeguards.
Continuously improve creative workflows and self-service capabilities.

Benefits

Private healthcare
Two Wellness Days
Employee assistance program
Free online GP service
Competitive compensation
Employee Share Purchase Scheme
Pension
Life Assurance
Income Protection
Bike to work scheme
Tax saver transport tickets
Two weeks of leave for Fertility Treatment, Pregnancy Loss, and Menopause
Enhanced maternity and paternity benefits
Learning environment and development opportunities, including development programs and access to online resources such as LinkedIn Learning
Three moving days
Flexi-time
Possibility of working from home
Remote work may be available