Brand Ambassador

Brewco Marketing Group•Austin, TX

12d

About The Position

The Brand Ambassador promotes and educates consumers about the company’s smoke-free product and supports product conversions under the direction of the Area Manager. The role combines retail selling and brand representation in fast-paced retail settings, dynamic locations, and local city events. Brand Ambassadors engage Legal Age Smokers and Nicotine Users, explain the purpose and features of smoke-free alternatives, and help consumers identify products that meet their needs. They provide one-to-one support and an exceptional consumer experience while following all applicable guidelines. The position contributes to the company’s goal of building a smoke-free future. The role includes delivering high-touch retail service, demonstrating products, handling retail operations and consumer payment information, maintaining product and promotion knowledge, and submitting daily end-of-shift reports. The position offers the opportunity to earn performance-based incentives by achieving KPIs.

Requirements

Knowledge of relevant state, local, and national regulatory and legal guidelines concerning tobacco consumption.
Knowledge of company guidelines on marketing NCAs to LANU consumers.
Effective communication and time-management skills.
Critical thinking, judgment, decision-making, coordination, and problem-solving skills.
Ability to understand and anticipate consumer needs and deliver personalized experiences.
Strong work ethic and ability to work independently and as part of a team.
Ability to accept feedback, take responsibility, and adapt to change and uncertainty.
Confidence and enthusiasm for the product and the smoke-free product vision.
Ability to establish consumer contact, build trust and relationships, and manage stakeholders.
Ability to listen effectively and express thoughts clearly and concisely, and respond to customer needs with empathy.
Ability to handle escalations in a timely, consumer-focused manner.
Ability to travel within the selected market area.
Ability to lift at least 50 pounds.
Ability to work 40 hours a week, including days, evenings, weekends, and holidays.
Ability to adjust schedules to accommodate the best hours of in-store coverage.
Proficiency with Square reader, ID scanner, electronic tablets, Microsoft Office including Teams and OneDrive, Microsoft Outlook, and T-Sheets.

Nice To Haves

Licensed driver with a good driving record.
Bilingual in Spanish.
High school diploma or equivalent.
Experience in brand-building activities, events, hotels/restaurants, or the nightlife industry.
Multiple retail customer-service experiences, including hospitality, solution-focused or consumer-focused selling, or customer service.
Experience in consumer management.
Experience building and managing relationships with multiple stakeholders.
Previous sales or customer-facing experience, including comparable experience in field sales, retail sales, outside sales, account management, brand ambassador, field marketing, or consumer engagement roles.

Responsibilities

Promote and educate consumers about smoke-free products and drive product conversions in accordance with company guidelines.
Demonstrate products, answer questions, and make recommendations based on customer needs.
Greet customers, identify their needs, educate them, and support their product conversion decisions.
Provide personalized, high-touch retail service and build customer relationships.
Process transactions and orders accurately, stock inventory, and manage consumer payment information.
Educate customers on brand values and product features.
Stay informed about product knowledge, promotions, and visual standards.
Submit detailed end-of-shift reports to leadership daily.
Work toward KPIs for the opportunity to earn performance-based incentives.
Facilitate one-to-one consumer interactions at dynamic locations and local city events.