Brand Ambassador

Skyservice Business Aviation • Opa-Locka, FL

7d

About The Position

The Brand Ambassador elevates the client experience at Fontainebleau Aviation by fostering strong personal relationships. The role aims to ensure new clients notice a marked difference from their previous FBO experiences and that existing clients remain loyal and satisfied. The Brand Ambassador represents the company’s values and offerings, serves as a liaison between executive and operations teams, addresses client concerns, monitors satisfaction, and shares client insights with the executive team. The role also includes participating in conferences and industry events and staying informed about the business and aviation industry.

Requirements

• High school diploma or equivalent.
• 3–5 years of aviation experience or relevant customer service experience.
• Valid driver’s license.
• Excellent communication and interpersonal skills.
• Strong decision-making and problem-solving abilities.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Ability to work flexible hours, including weekends and holidays.

Nice To Haves

• Familiarity with aviation software such as X1 or FlightBridge.
• Bilingual skills.

Responsibilities

• Represent the brand by embodying company values and consistently delivering service aligned with the brand image.
• Build rapport with clients, understand their operational needs, and identify opportunities for growth or improvement.
• Act as a liaison between executive and operations teams to support effective communication and issue resolution.
• Proactively address and resolve client concerns using available resources.
• Confidently and comprehensively communicate the company’s vision and offerings to clients and stakeholders.
• Assess client satisfaction and identify areas for improvement.
• Share insights from client interactions with the executive team to inform decisions in sales, marketing, leasing, and operations.
• Participate in conferences and industry events to represent the company and network with potential clients.
• Learn about various aspects of the business and stay informed about industry trends.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED