Brand Ambassador

Pella Windows & Doors • Naperville, IL

5d • Onsite

About The Position

The Brand Ambassador is the first point of contact for customers at the Pella showroom, welcoming visitors, answering product questions, and supporting on-site events. The role represents the Pella brand and focuses on delivering a positive customer experience, including scheduling sales appointments with qualified customers. This is a full-time, on-site position at the Pella showroom in Naperville, Illinois. The role may require weekend and evening hours, travel to other showrooms for coverage, and a time commitment that varies by season.

Requirements

• High school diploma or GED.
• Ability to read and analyze documents related to contracts and work documents, write reports and business correspondence, and verbally present information and answer questions.
• Present a clean and neat physical appearance and follow the company dress code.
• Ability to solve practical and arithmetic problems and perform calculations involving money, time, measurements, proportions, percentages, and dimensions; apply basic algebra, geometry, and general business math.
• Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint, and ability to develop proficiency with Pella proprietary software (PQM, ACE, CRM, PSI, etc.).
• Energetic personality and ability to relate to and support a variety of customers.
• Strong organizational, time-management, and problem-solving skills.
• Self-starter with a strong work ethic and responsiveness to customer needs.
• Ability to work with details and complexity and follow through.
• Ability to build trust and reliability with internal and external customers and lead by example.
• Ability to maintain open and effective communication with cross-functional teams and collaborate with customers and Pella team members.
• Attention to detail and appreciation of design.
• Adaptability to changing processes and priorities.
• Ability to work without close supervision while keeping the manager informed.
• Ability to meet the physical demands of regularly standing, walking, sitting, using hands, reaching, and talking or hearing; occasionally climbing or balancing, stooping, kneeling, crouching, or crawling; and occasionally lifting or moving up to 25 pounds.
• Ability to work weekend and evening hours as needed.

Nice To Haves

• Associate or technical degree.
• 0–2 years of customer service or general business experience.
• Prior experience as a Showroom Specialist.
• Knowledge of general construction applications and terminology, or window and door applications or components.

Responsibilities

• Display and demonstrate Pella products at the assigned location and/or home shows using samples, digital tools, and collateral, emphasizing product features and benefits.
• Answer and accurately direct internal and external customer calls by asking questions and pre-qualifying customers, while setting appropriate expectations about the Retail Replacement process.
• Qualify call-in and walk-in customers and schedule sales appointments for Outside Sales Representatives.
• Enter and maintain accurate information in lead management software (ACE/CRM), including traffic leads and appointments.
• Ensure displays are functioning properly and that needed repairs are requested and completed promptly.
• Support the planning and organization of EC events and attend events as appropriate.
• Interact with architects, designers, builders, contractors, and homeowners.
• Create and publish social media posts.
• Maintain strong knowledge of Pella products, systems, and processes, and stay current on competitive information.
• Address customer questions and concerns or direct them to the appropriate internal departments.
• Travel to other showrooms for coverage when needed.
• Maintain appropriate levels of office supplies, literature, and product samples for EC functions and Sales Representatives based on market needs.
• Keep the showroom clean and neat, including dusting, cleaning windows, and taking out garbage.
• Meet company safety requirements by maintaining a neat and clean work area, following safety policies and procedures, and reporting safety concerns.

Benefits

• Medical, dental, and vision coverage
• Health savings and flexible spending plans
• Employee Assistance Program
• Company-paid life insurance
• Company-paid short- and long-term insurance
• 401(k) with company match
• Nine paid holidays
• Paid vacation and sick days
• Tuition reimbursement
• Professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED