Brand Ambassador

Pella Corporation•Naperville, IL

4d•Onsite

About The Position

The Brand Ambassador is the first point of contact for customers visiting the Pella showroom, welcoming them, answering product questions, and managing on-site events. The role represents the Pella brand and focuses on customer experience, including qualifying customers and scheduling sales appointments. This is a full-time, on-site position at the Pella Showroom in Naperville, Illinois. Work time commitment varies with the seasons, and the role may include weekend and evening hours and travel to other showrooms for coverage when needed.

Requirements

High school diploma or GED.
Ability to read and analyze contract and work-related documents, write reports and business correspondence, and verbally present information and respond to questions.
Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint, and willingness to develop proficiency with Pella proprietary software, including PQM, ACE, CRM, and PSI.
Ability to solve practical and arithmetic problems and perform calculations involving money, time, measurements, proportions, percentages, and dimensions.
Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.
Ability to meet the physical demands of the job, including regularly standing, walking, sitting, using hands, reaching, and speaking or hearing; occasionally climbing or balancing, stooping, kneeling, crouching, or crawling; and occasionally lifting or moving up to 25 pounds.
Maintain a clean and neat physical appearance and comply with the company dress code.
Ability to work weekend and evening hours.

Nice To Haves

Associate or technical degree preferred.
Zero to two years of customer service or general business experience preferred.
Prior experience as a Showroom Specialist, knowledge of general construction applications and terminology, or knowledge of window and door applications or components is desirable but not required.
Energetic personality and ability to relate to and support a variety of customers.
Strong organizational, time-management, and problem-solving skills.
Self-starter with a strong work ethic and responsiveness to customer needs.
Ability to manage details and complexity and follow through.
Ability to build trust and reliability with internal and external customers and lead by example.
Open and effective communication with cross-functional teams.
Collaborative approach with customers and Pella team members.
Attention to detail and appreciation of design.
Adaptability to changing processes and priorities.
Ability to work without close supervision while keeping the manager informed.

Responsibilities

Display and demonstrate Pella products at the assigned location and at home shows, using samples, digital tools, and collateral to explain product features and benefits.
Answer and direct internal and external customer calls accurately, asking qualifying questions and setting appropriate expectations about the Retail Replacement process.
Qualify call-in and walk-in customers and schedule sales appointments for Outside Sales Representatives.
Enter and maintain accurate information in lead management software, including ACE/CRM, and capture traffic leads and appointments.
Ensure showroom displays are working and request and follow up on repairs in a timely manner.
Support the planning and organization of EC events and attend as appropriate.
Create and publish social media posts.
Maintain strong product, system, process, and competitive knowledge.
Address customer questions and concerns or direct them to the appropriate internal departments.
Maintain office supplies, literature, and product samples for EC functions and Sales Representatives according to market needs.
Keep the showroom clean and neat, including dusting, cleaning windows, and taking out garbage.
Follow company safety policies, keep the work area neat and clean, and report safety concerns.
Work with architects/designers, builders/contractors, homeowners, customers, and Pella team members.
Work weekend and evening hours as needed and travel to other showrooms for coverage when needed.