Brand Advisor

LeadVenture

About The Position

The Brand Advisor manages assigned brand relationships and program health, responds to brand requests, supports onboarding and account configurations, monitors content and retailer connectivity, and reports customer outcomes and opportunities. The role works with brand contacts and internal teams to maintain account health, resolve issues, support customer outcomes, and identify opportunities for improvement and growth. It includes onboarding new brands, preparing and presenting Quarterly Business Reviews (QBRs), and preparing monthly co-op and billing reports where required by contract. The position requires professional customer communication, relationship-building, organization, analytical and problem-solving skills, and the ability to manage multiple accounts and priorities. The Brand Advisor follows documented account configuration procedures, Salesforce workflows, and brand-specific SOPs, while maintaining accurate records and meeting deadlines. The role supports a mixed-mode work environment using video conferencing and collaboration tools. LeadVenture is a market-leading SaaS provider of digital retailing, eCommerce, digital marketing, and eCatalog solutions for dealerships across 12 industry verticals. The company operates internationally, with offices in the United States, Mexico, Belize, India, and The Netherlands. This position is not open to candidates located in Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island, or Washington.

Requirements

High school diploma or equivalent required.
Minimum of 4 years of professional experience in customer service, account management, customer success, or a related client-facing role.
Experience managing customer relationships, resolving service issues, and coordinating customer deliverables.
Experience using CRM systems, customer support platforms, or account management tools.
Excellent verbal and written communication skills and the ability to interact professionally and effectively with customers, colleagues, and management.
Strong interpersonal and relationship-building skills, with a customer-focused approach.
Excellent organizational skills, attention to detail, and ability to manage multiple priorities effectively.
Self-motivated, results-oriented, and accountable for achieving established performance goals and expectations.
Ability to work independently and collaborate effectively with team members and cross-functional departments.
Strong problem-solving skills, sound judgment, and ability to take initiative.
Adaptable, coachable, receptive to feedback, and willing to learn new processes, technologies, and best practices.
Ability to follow established procedures, maintain accurate records, and consistently meet deadlines.
Proficiency with Microsoft Office Suite, CRM systems, and other business software, or ability to quickly learn required platforms.
Ability to maintain professionalism and perform effectively in a fast-paced, performance-driven environment.
Strong account management and customer relationship skills, including the ability to serve as a trusted point of contact for assigned brand customers.
Ability to monitor customer account health, identify potential issues, and proactively recommend solutions and growth opportunities.
Strong analytical skills, including interpreting account performance data, identifying trends, and communicating findings to customers and management.
Ability to manage multiple brand accounts, competing customer requests, and ongoing deliverables while maintaining high service standards.
Ability to prepare and present customer performance reports, including Quarterly Business Reviews (QBRs).
Working knowledge of digital marketing, social media platforms, and customer success practices, including the ability to coordinate technical issues and account configurations with internal teams.
Demonstrated ability to work effectively in a mixed-mode (onsite, remote, or hybrid) environment, including consistent use of video conferencing and collaboration tools, proactive communication, and a professional on-camera presence.

Nice To Haves

Experience supporting business customers in SaaS, digital marketing, or related technology environments.
For internal advancement, a minimum of 6 months of experience in a ThumbStopper Customer Success role is preferred.

Responsibilities

Monitor, audit, and report brand program health, including connected retailers and sufficient approved content.
Identify growth and account-improvement opportunities and share findings with Customer Success leadership.
Create and configure brand accounts within the ThumbStopper platform.
Coordinate brand content approvals and follow approved procedures when customers are unresponsive.
Submit JIRA tickets for product issues, bugs, and enhancement requests.
Maintain accurate Brand Playbooks for assigned accounts.
Coordinate new-brand onboarding with assigned brand contacts, including marketing assets, system training, and webinars as needed.
Prepare and present Quarterly Business Reviews (QBRs).
Prepare monthly co-op and billing reports where required by contract.
Follow documented account configuration, Salesforce workflow, and brand-specific SOPs.
Respond to brand requests and coordinate resolutions with cross-functional teams.
Perform additional duties and responsibilities as assigned.