Multi Brand Advisor I

Ulta Beauty, Inc. • Bakersfield, CA

15h • Onsite

About The Position

The Multi-Brand Advisor (MBA) maximizes sales for focused Estee Lauder Companies brands, including MAC, Clinique, and Estee Lauder, by engaging guests, identifying their needs, and helping them select and purchase merchandise. The role represents Ulta Beauty and the supported brands, maintains store standards, and supports the Experience Manager through sales and service performance, guest experience, associate culture, operating procedures, and compliance.

The position requires passion for beauty, exceptional guest service, and the ability to learn and communicate product knowledge. The advisor provides makeup applications, skincare analysis, demonstrations, and brand education; builds guest loyalty and clientele; supports appointments, promotions, and events; and contributes to store operations, cleanliness, replenishment, and loss prevention.

Requirements

• A cosmetology or demonstrator license where required by applicable state law.
• Demonstrated passion for and significant competency in sales, products, and service.
• Ability to build and maintain strong customer relationships.
• Ability to work independently and as part of a team.
• Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
• Strong verbal communication and interpersonal skills.
• Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
• Ability to attend brand-sponsored trainings.

Nice To Haves

• High school diploma.
• Cosmetics artistry experience.

Responsibilities

• Meet or exceed focused MAC, Clinique, and Estee Lauder brand sales and clientele goals, while contributing to store sales, loyalty, shrink, and omni-channel goals.
• Achieve sales targets by using product services and data capture to build guest loyalty, recruit new guests, and increase return visits.
• Explain the benefits of the guest loyalty program, including credit and the Ulta Beauty app.
• Provide exceptional guest service by greeting and engaging guests, personalizing recommendations, offering samples, suggesting complementary products or services, and sharing promotions and events.
• Build and maintain a customer list for MAC, Clinique, and Estee Lauder sales, and handle sales, refunds, and exchanges courteously.
• Share knowledge of the brands, including their heritage and products, with guests and team members.
• Perform makeup applications, skincare analysis, product demonstrations, and exclusive product demonstrations to support sales and the guest experience.
• Book appointments and support services and in-store events that deliver a strong guest experience and meet sales goals.
• Participate in brand and store promotions and marketing initiatives.
• Use the clientele system to collect guest information and consistently follow up after sales or sampling.
• Stay informed about industry trends, products, services, ingredients, and benefits during work time.
• Maintain prompt and regular attendance.
• Contribute to an inclusive environment and maintain strong relationships with brand partners through required training, events, and promotions.
• Address and resolve guest concerns according to Ulta Beauty standards, and collaborate with store managers and associates to grow the business.
• Attend seasonal seminars and ongoing brand and category education.
• Follow Ulta Beauty policies, procedures, standards, dress code, and brand expectations.
• Keep the assigned area replenished, signed, and faced; ensure testers are available and maintained according to hygiene standards.
• Maintain cleanliness and operational standards in brand areas and other assigned store areas.
• Participate in merchandise resets, planograms, marketing displays, physical inventory, and shipment processing.
• Protect company assets by following loss-prevention practices and providing exceptional guest service.
• Complete other operational tasks as directed.

Benefits

• Eligible full-time associates receive paid time off, health, dental, vision, life, and disability benefits.
• Eligible part-time associates receive dental, vision, life, and disability benefits.
• Eligible associates may earn overtime pay as required by applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED