Multi Brand Advisor I

Ulta Beauty, Inc.•North Druid Hills, GA

9d•Onsite

About The Position

The Multi-Brand Advisor (MBA) maximizes sales for MAC, Clinique, and Estée Lauder by engaging guests, identifying their needs, and helping them select and purchase merchandise. The role represents Ulta Beauty and its supported brands while maintaining store standards, including cleanliness and replenishment. It supports the Experience Manager through performance, people, and process priorities, and requires a passion for beauty, exceptional guest service, and the ability to learn and communicate product knowledge. The MBA contributes to brand and store sales, guest loyalty, and in-store events; provides personalized service, makeup applications, skincare analysis, and product demonstrations; and builds guest relationships through appointments, follow-up, and clientele systems. The role also supports brand partners and associates through training and collaboration, maintains merchandise and testers, follows operating and compliance standards, and assists with store operations such as resets, displays, inventory, shipment processing, and loss prevention.

Requirements

High school diploma is preferred.
Cosmetology or demonstrator license where required by applicable state law.
Demonstrated passion for and significant competency in sales, products, and service.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong verbal communication and interpersonal skills.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Ability to attend brand-sponsored trainings.

Nice To Haves

Cosmetics artistry experience.

Responsibilities

Meet or exceed MAC, Clinique, and Estée Lauder brand sales and clientele goals and contribute to store sales, loyalty, shrink, and omnichannel goals.
Build brand business by achieving sales targets, using product services and data capture to develop guest loyalty, recruit guests, and encourage return visits.
Promote the guest loyalty program, including the Ulta Beauty credit program and app.
Provide exceptional, personalized guest service, including greeting guests, recommending products and services, offering samples, and sharing promotions and events.
Build and maintain a customer list for MAC, Clinique, and Estée Lauder sales and provide superior service to guests.
Handle sales, refunds, and exchanges courteously.
Maintain and share knowledge of the supported brands, their heritage, products, and expertise.
Perform makeup applications, skincare analysis, product demonstrations, and exclusive product demonstrations to support sales and the guest experience.
Book appointments and support services and in-store events that meet guest experience and sales goals.
Stay informed about and participate in brand and store promotions and marketing initiatives.
Use the clientele system to collect guest information and follow up after purchases or sampling.
Stay informed about industry trends, products, services, ingredients, and benefits during work time.
Maintain prompt and regular attendance.
Contribute to an inclusive environment and support teammates, peers, and guests.
Maintain relationships with brand partners by participating in required training and executing in-store events and promotions.
Address and resolve guest concerns in accordance with Ulta Beauty standards.
Collaborate with store managers and associates to grow the business.
Attend seasonal education seminars and ongoing brand and category training.
Follow Ulta Beauty policies, procedures, and standards.
Model brand image and expectations, including the dress code and brand assets as directed.
Keep the assigned area replenished, signed, and faced, and ensure testers are available and maintained according to hygiene standards.
Maintain store operational standards and cleanliness in brand areas and other assigned areas, including the sales floor, restrooms, cashwrap, backroom, and break area.
Participate in merchandise resets, planograms, marketing displays, physical inventory, and shipment processing.
Protect company assets by following loss prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.