Branch Wholesale Product Specialist

Sherwin-Williams•Little Rock, AR

6d•Onsite

About The Position

The Branch Wholesale Product Specialist works closely with commercial paint customers to identify their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. The role is responsible for promptly resolving customer concerns, supporting client satisfaction, staying current on product features, and maintaining product quality and store visual standards while meeting sales goals. The position is based at Store #2725, 724 Towne Oaks Dr, Little Rock, AR 72227-6214. The role involves contact with customers, potentially including minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other valuables. Sherwin-Williams states that it considers a criminal-history review necessary to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public. The company describes its purpose as inspiring and improving the world by coloring and protecting what matters, and says it supports employees’ well-being, career development, and connection with colleagues and communities. The hiring process consists of an online application, a digital video interview for qualified candidates, and an in-store interview for selected candidates. The posting refers candidates to the company’s benefits website for a general description of benefits and eligibility; it does not specify individual benefit offerings.

Requirements

Must be at least 18 years of age.
Must be legally authorized to work in the country of employment without current or future sponsorship for employment work visa status.
Must have a valid, unrestricted driver’s license.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.

Nice To Haves

High school diploma or GED.
At least one year of experience in delivery, retail, or customer service.
Previous work experience selling paint and paint-related products.
Previous work experience operating tinting and mixing equipment.
Ability to read, write, comprehend, and communicate in more than one language.
Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
Process sales transactions accurately and consistently with company policies and procedures.
Maintain precise work order files and formulas.
Tint and mix products to customer specifications as needed.
Clean store equipment.
Assist with deliveries as needed.
Remain knowledgeable about products offered and discuss available options.
Suggest ways to improve sales.
Resolve customer concerns promptly and support customer satisfaction.
Maintain product quality and store visual standards.
Consistently meet the store’s sales goals.