Branch Team Lead (Full Time)
About The Position
The Branch Team Lead helps lead daily branch operations to ensure customer service and operational excellence. The role supports company projects and results with branch teams and promotes an environment where team members are empowered and engaged in the company’s success. The position works with the branch leadership team and reports to an Operations Manager or Branch Manager. The role provides customer service and direction for the team’s daily activities, clarifies priorities and company strategy, and gives ongoing feedback. It supports customer satisfaction, sales, safety, and operational improvements; strengthens team skills; monitors counter transactions; and facilitates onboarding and training. The Branch Team Lead also develops work schedules, identifies and implements process improvements using Continuous Improvement methodology, and collaborates with internal partners. The role may include taking and responding to emergency customer calls after hours.
Requirements
- High school diploma or bachelor's degree.
- Minimum 3 years of customer service and sales experience.
- At least 2 years of management experience in a customer service environment.
- Ability to communicate the branch vision to all employees.
- Ability to train people on processes, procedures, compliance, and product knowledge.
- Competence using computers and software applications, including SAP.
- Ability to operate powered industrial equipment.
Responsibilities
- Provide customer service and direction regarding the daily activities of a team at the branch location.
- Clarify direction for team members regarding projects, priorities, and company strategy, and provide continued feedback.
- Help improve results in customer satisfaction, sales, safety, and operational improvements.
- Provide a creative customer experience and support customer retention and satisfaction.
- Provide frequent, direct, and candid feedback to strengthen or enhance skills needed to run branch operations.
- Monitor counter transactions and provide appropriate guidance to team members.
- Facilitate team member onboarding and ongoing training.
- Build work schedules to support productivity and appropriate staffing levels.
- Assess processes for improvement opportunities using Continuous Improvement methodology, and suggest and implement changes to enhance processes and improve sales and service.
- Foster collaboration among internal partners, including Sales, Branch Network, Customer Service Centers, and Onsite Services teams.
- May take and respond to emergency customer calls after hours.
Benefits
- Medical, dental, vision, and life insurance coverage starting on day one of employment.
- Six free sessions each year with a licensed therapist.
- 18 paid time off (PTO) days annually for full-time employees, prorated based on employment start date.
- Six company holidays per year.
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period, with no employee contribution required.
- Employee discounts.
- Tuition reimbursement.
- Student loan refinancing.
- Free access to financial counseling, education, and tools.
- Maternity support programs and nursing benefits.
- Up to 14 weeks of paid leave for birth parents and up to 4 weeks of paid leave for non-birth parents.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
