Branch Team Lead (Full-Time) West Sacramento, CA

Grainger Businesses•West Sacramento, CA

4d•$26 - $33•Onsite

About The Position

The Branch Team Lead helps lead daily branch operations to ensure customer service and operational excellence. The role works with the branch leadership team to improve company projects and results, and helps create an environment where team members are empowered and engaged in the company’s success. The position reports to an Operations Manager or Branch Manager.

Requirements

High school diploma; a bachelor's degree is preferred.
Must be at least 18 years old.
Minimum 3 years of customer service and sales experience.
Voice the vision of the branch to all employees.
Train people on processes, procedures, compliance, and product knowledge.
Competence using computers and software applications, including SAP.
Ability to operate powered industrial equipment.

Nice To Haves

2+ years of management experience in a customer service environment.

Responsibilities

Provide exceptional customer service and direction regarding the daily activities of a team at the branch location.
Clarify projects, priorities, and company strategy for team members, and provide continued feedback.
Help improve operational metrics in customer satisfaction, sales, safety, and operational improvements.
Provide a creative customer experience and support customer retention and satisfaction.
Give frequent, direct, and candid feedback to strengthen or enhance skills needed to run branch operations.
Monitor counter transactions and provide appropriate guidance to team members.
Facilitate team member onboarding and ongoing training.
Build work schedules to ensure productivity and appropriate staffing levels.
Assess processes for improvement opportunities using Continuous Improvement methodology, and suggest and implement changes to enhance processes, sales, and service.
Foster collaboration among internal partners, including Sales, Branch Network, Customer Service Centers, and Onsite Services teams.
May take and respond to emergency customer calls after hours.

Benefits

Medical, dental, vision, and life insurance coverage starting on day one.
Six free sessions each year with a licensed therapist.
18 paid time off days annually for full-time employees, prorated based on employment start date.
Six company holidays per year.
6% company contribution to a 401(k) Retirement Savings Plan each pay period, with no employee contribution required.
Employee discounts.
Tuition reimbursement.
Student loan refinancing.
Free access to financial counseling, education, and tools.
Maternity support programs and nursing benefits.
Up to 14 weeks of paid leave for birth parents and up to 4 weeks of paid leave for non-birth parents.