Research Supervisor- Hybrid- West Sacramento, CA
About The Position
The Research Supervisor leads the day-to-day operations of the Research team, comprising the Research Analyst Unit and Correspondence Specialist Unit. The role ensures timely and accurate research activities, issue resolution, workload distribution, productivity, quality, and adherence to service-level expectations. The supervisor coaches and develops staff and serves as a subject matter expert and escalation point for complex provider, claims, policy, reimbursement, and operational inquiries. Working with clients, internal departments, cross-functional teams, and external stakeholders, the Research Supervisor monitors performance and quality metrics, supports compliance with contractual and regulatory requirements, and drives continuous improvement. The role also develops procedures, training materials, and knowledge resources to promote consistent operations and a high standard of service. This hybrid position supports California’s Medi-Cal program and is designated for employees residing and working in California, from an approved home work location.
Requirements
- Bachelor’s degree in business, Healthcare Administration, Public Administration, or a related field, or an equivalent combination of education and experience.
- At least five years of experience in research, analysis, provider support, claims resolution, healthcare operations, or related functions.
- At least two years of leadership or supervisory experience.
- Ability to analyze and resolve complex operational, regulatory, policy, or provider-related issues.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent written and verbal communication skills, including the ability to engage leadership, stakeholders, and cross-functional teams.
Responsibilities
- Lead and oversee daily Research team operations, including workload distribution, productivity, quality, and service-level adherence.
- Provide leadership, coaching, performance management, onboarding, training, mentoring, ongoing feedback, and professional development for Research Analysts.
- Act as the primary escalation point and subject matter expert for complex provider, claims, policy, reimbursement, and operational inquiries.
- Research, analyze, and resolve complex issues accurately.
- Collaborate with clients, stakeholders, and cross-functional teams to resolve issues, support organizational initiatives, identify trends, and improve processes.
- Monitor operational performance, quality assurance, and compliance with contractual and regulatory requirements.
- Develop procedures, training materials, and knowledge resources to support consistent and effective operations.
- Meet operational performance goals, quality standards, and customer experience expectations.
Benefits
- Flexible vacation policy for eligible salaried, full-time candidates; employees are generally not eligible to request Flexible Vacation during their first 90 calendar days of employment unless an approved exception applies.
- 401(k) employer match
- Comprehensive health benefits
- Educational assistance
- Leadership and technical development academies
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What This Job Offers
Job Type
Full-time
Career Level
Manager
