Branch Sales Manager

Purpose Financial•Portage, WI

22d

About The Position

The Branch Sales Manager (BSM) is responsible for the effective operation and continued growth of an assigned Advance America branch, with direction from the DDO. This performance-based position is measured by branch results and requires a passion for sales, marketing, and training. The BSM increases branch performance, productivity, and profitability while promoting employee engagement, teamwork, and job satisfaction through coaching and development. The role oversees branch operations, financial goals, marketing, team leadership, customer relationships, compliance, and training. The BSM communicates company strategies and objectives, uses analytics to identify opportunities to improve the branch’s financial position, and ensures team members understand and follow company procedures and applicable laws. The position also involves working with division and corporate colleagues, supporting customer experience across channels, and traveling within the division for business responsibilities.

Requirements

High school diploma or equivalent required.
Working knowledge of profit and loss, sales, collections, and cost-controlling measures.
Ability to understand and ensure compliance with policies, procedures, and laws governing the industry, business, and products.
Ability to develop and maintain business relationships at all levels, internally and externally.
Strong working knowledge of Microsoft Word and Excel.
Valid driver’s license and access to insured, reliable transportation.
Must be at least 18 years old, except in Alabama where the minimum age is 19.
Must be eligible to work in the United States and successfully complete applicable post-offer screens, including criminal background, motor vehicle record, credit check if required by state law, and reference checks.
Regular and punctual attendance is required; schedules may change to accommodate business needs.
Ability to meet the listed physical requirements, including standing or sitting for long periods; walking; bending; squatting; kneeling; pushing or pulling; reaching; twisting; lifting; driving; typing; travel; and housekeeping or cleaning duties.

Nice To Haves

Bilingual Spanish is a plus.
Some college is preferred.
Two years of prior management experience is preferred.
Two years of leadership experience, including sales leadership.
Equivalent operational and/or leadership experience may be considered in lieu of stated experience requirements.

Responsibilities

Communicate the company’s vision, strategies, goals, and objectives to branch team members.
Manage financial goals and use analytics to identify opportunities to improve profitability and the branch’s financial position.
Review branch operations to identify opportunities to increase profit margin.
Provide training and guidance in operations and sales leadership, in conjunction with the Division Director.
Ensure team training on banking, collections, audits, company policies, procedures, and standards.
Ensure compliance with federal, state, and local laws and work with Operational Quality Specialists to identify and mitigate compliance concerns.
Delegate tasks and responsibilities to appropriate team members.
Maintain branch appearance standards and maintenance requirements.
Conduct and train others in competitive market analysis and develop strategies to increase market share and active customer accounts.
Work with the DDO, Field Marketing Manager, and Corporate Marketing to maintain ongoing branch marketing campaigns.
Recruit, coach, evaluate, recognize, train, and develop branch team members to meet objectives.
Lead sales, coaching, team development, branch growth, and profitability efforts.
Collaborate with the Division Director to help build a strong, future-facing branch.
Build relationships with current and prospective customers in person, in the market, and over the phone.
Monitor and measure customer satisfaction and lead case management for delinquent accounts.
Teach and validate understanding of Customer Choice, One Company/One Customer, and the omnichannel experience.
Instruct the branch on company procedures, policies, practices, and computer systems.
Assist the DDO with implementing new or changed procedures, policies, products, or programs.
Lead by example in a hands-on and approachable manner.
Travel within the division for marketing, collections, staffing, special events, and banking responsibilities.