Branch President

Associa•Bedford, NH

About The Position

The Branch President of Operations is a performance-driven leader and mentor to branch leadership and staff, an operations liaison for the company, and an industry ambassador for Associa and its strategic interests and objectives. The role primarily reports to the main office in Bedford, New Hampshire, and oversees operations throughout New Hampshire, Vermont, and Massachusetts. The Branch President partners with company executive leaders to plan business objectives, develop organizational policies, and coordinate functions and operations across branches, ancillary companies, and home office departments. The role leads branch management planning, including budgeting, and is accountable for branch employee experience, client experience, and financial profitability as measured through branch-specific Balanced Scorecards. The position also oversees management agreement renewals, reporting, accounts receivable collections, internal controls, and compliance with company policies and applicable laws. The Branch President provides mentoring and coaching, evaluates branch team performance, and is responsible for hiring and firing branch executive employees. The role manages a branch leadership team whose subordinate leaders supervise employees across Operations, Services, Communications, Marketing, and Maintenance. It directs, coordinates, and evaluates these units through the Branch Management Plan, Balanced Scorecard reviews, and individual Planning & Performance Review cycles. Supervisory duties include interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.

Requirements

Bachelor's or advanced degree in business administration or a related field, plus 10 or more years of continuous leadership experience in property management or a related service field; or an equivalent combination of education, experience, and/or training.
Demonstrated knowledge of the community association management industry, including business management practices, financial requirements, marketing, and operations.
Ability to relate effectively with Boards of Directors members, community members, vendors, and employees, and to resolve conflicts and problems expeditiously and effectively.
Ability to provide effective leadership, direction, and team building, including empowering frontline employees to resolve normal service delivery issues.
Strong talent management skills, including selecting, appraising, motivating or influencing, and developing subordinates.
Ability to think, plan, and manage strategically and tactically.
Strong interpersonal skills, including patience, persistence, and flexibility.
Proficiency with Microsoft Word, Excel, and Outlook.
Ability to read, understand, and follow homeowner association guiding documents, including bylaws and contracts.
Ability to stay aware of and assess the impact of legislative changes that may affect the Associa client service delivery model in the branch.

Responsibilities

Partner with company executive leaders to plan business objectives, develop organizational policies, and coordinate functions and operations between branches, ancillary companies, and home office departments.
Lead branch management planning, including budgeting.
Lead branch performance in employee experience improvement, client experience improvement, and financial profitability, measured by branch-specific Balanced Scorecards.
Oversee the branch management agreement renewal process.
Prepare branch management reports and financial statement responses in a timely manner, assess progress toward objectives, and help branch leadership adjust management plans.
Help ensure timely branch corporate accounts receivable collections and improve the internal controls environment based on Internal Audit reports and training.
Educate branch teams on company policies and procedures and compliance with federal and state laws.
Mentor and coach branch teams to support achievement of annual and quarterly business management objectives.
Evaluate branch team performance for compliance with company policies and contribution toward objectives.
Hire and fire branch executive employees.
Serve in executive committee capacities in areas such as management and operations.
Manage the branch leadership team and oversee the direction, coordination, and evaluation of Operations, Services, Communications, Marketing, and Maintenance business units.
Carry out supervisory responsibilities in accordance with organizational policies and applicable laws, including interviewing, hiring, training, planning and assigning work, directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
Provide support and guidance in marketing and sales regarding key strategic accounts.
Perform other duties as assigned.