Branch President

Associa•Bedford, NH

About The Position

The Branch President of Operations is a performance-driven leader and mentor to branch leadership and staff, an operations liaison for the company, and an industry ambassador for Associa and its strategic interests and objectives. The role primarily reports to the main office in Bedford, New Hampshire, and oversees operations throughout New Hampshire, Vermont, and Massachusetts. The Branch President partners with company executives to plan business objectives, develop organizational policies, and coordinate functions and operations across branches, ancillary companies, and home-office departments. The position leads branch management planning, including budgeting, and oversees branch performance in employee experience, client experience, and financial profitability, measured through branch-specific Balanced Scorecards. The role also oversees management agreement renewals, reporting, financial statement responses, accounts receivable collections, and improvements to internal controls. The Branch President guides branch teams on company policies, procedures, and legal compliance; mentors and coaches teams toward annual and quarterly objectives; evaluates performance; and is responsible for hiring and firing branch executive employees. The position manages the branch leadership team and directs, coordinates, and evaluates business units through the Branch Management Plan, Balanced Scorecard Reviews, and individual Planning & Performance Review cycles. Supervisory duties include interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, and resolving complaints and problems. The role also serves on executive committees and performs other duties as assigned.

Requirements

Bachelor's or advanced degree in business administration or a related field, plus 10 or more years of continuous leadership experience in property management or a related service field; or an equivalent combination of education, experience, and/or training.
Demonstrated knowledge of the community association management industry, including business management practices, financial requirements, marketing, and operations.
Ability to relate effectively with Boards of Directors members, community members, vendors, and employees and resolve conflicts and problems expeditiously and effectively.
Ability to provide effective leadership, direction, and team building, including empowering front-line staff to resolve normal service delivery issues.
Strong talent management skills, including selecting, appraising, motivating or influencing, and developing subordinates.
Ability to think, plan, and manage strategically and tactically.
Ability to provide marketing and sales support and guidance regarding key strategic accounts.
Strong interpersonal skills, including patience, persistence, and flexibility.
Proficiency with Microsoft Word, Excel, and Outlook.
Ability to read, understand, and follow homeowner association governing documents, including bylaws and contracts.
Ability to remain aware of and assess the impact of legislative changes that may affect the Associa client service delivery model in the branch.

Responsibilities

Partner with company executive leaders to plan business objectives, develop organizational policies, and coordinate functions and operations among branches, ancillary companies, and home-office departments.
Lead branch management planning, including budgeting.
Lead branch performance in employee experience improvement, client experience improvement, and financial profitability, as measured by branch-specific Balanced Scorecards.
Oversee the branch management agreement renewal process.
Prepare branch management reports and financial statement responses in a timely manner, assess progress toward objectives, and help branch leadership adjust plans to current realities while pursuing committed objectives.
Support timely branch corporate accounts receivable collections and improve the internal controls environment based on Internal Audit reports and training.
Educate branch teams about company policies and procedures and compliance with federal and state laws.
Mentor and coach branch teams to support annual and quarterly business management objectives.
Evaluate branch team performance against company policies and objectives and their contributions to achieving objectives; hire and fire branch executive employees.
Serve in executive committee capacities covering areas such as management and operations.
Manage the branch leadership team, whose subordinate leaders supervise employees in Operations, Services, Communications, Marketing, and Maintenance.
Direct, coordinate, and evaluate business units through the Branch Management Plan, Balanced Scorecard Reviews, and individual Planning & Performance Review cycles.
Carry out supervisory responsibilities, including interviewing, hiring, and training key personnel; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
Perform other duties as assigned.