Branch Operations Manager, Floorcovering

Sherwin-Williams • Tucson, AZ

12h

About The Position

The Branch Operations Manager works with the Branch Manager to organize, plan, and implement strategies in a Sherwin-Williams floorcovering branch. The role supports all aspects of branch operations, including customer service, marketing, merchandising, inventory, finances, and safety. It assists in supervising and training staff and includes contacting customers to generate sales leads. The typical schedule is 44 hours per week and may include evenings and/or weekends. The position is eligible for performance-based bonus, subject to the terms of applicable Company plans. Job duties involve customer contact, potentially including minors, and access to cash and other payment methods, electronic equipment, personal information, store merchandise, and other items of value. The Company has determined that a criminal history review is necessary to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without requiring employment visa sponsorship now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Must have at least a high school diploma or GED.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.

Nice To Haves

• At least one year of experience in a retail, sales, or customer service position, or completion of a Sherwin-Williams Management Training Program.
• At least one year of experience in leadership roles, supervising others, or leading teams.
• Previous work experience selling floorcovering and/or floorcovering products.
• Work experience using timekeeping and/or customer relationship management (CRM) systems.
• An associate's degree or higher in business, sales, or marketing.
• Willingness to relocate for future job opportunities.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Support business strategies to increase sales and optimize profitability.
• Ensure high levels of customer satisfaction through excellent service.
• Build and maintain knowledge of all products to make effective customer recommendations.
• Build positive relationships with wholesale and retail customers.
• Complete store administration.
• Ensure compliance with policies and procedures, including safety, loss prevention, and security.
• Maintain outstanding store condition and visual merchandising standards, including promotional packages and sales floor displays.
• Support employee training, development, performance management, and corrective action.
• Respond to and resolve customer and employee complaints.
• Partner with the Store Manager to make outside sales calls to increase market share.
• Contact customers to generate sales leads.

Benefits

• Performance-based bonus, subject to the terms of applicable Company plans.
• Medical, dental, and vision coverage.
• Flexible Spending Accounts (FSAs).
• Disability coverage.
• Security, retirement, and saving benefits.
• Personal leave, paid parental leave, medical leave, vacation, and holidays.
• A wide range of benefits intended to support health and well-being, career development, and connection.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED