Branch Manager, Floorcovering

Sherwin-Williams•Mount Crawford, VA

15h•$61,310 - $79,727

About The Position

The Branch Manager oversees the daily operations of a floorcovering branch, ensuring it operates smoothly and effectively. The role manages scheduling, customer service, marketing, merchandising, inventory, financial reporting, and safety. The Branch Manager manages, develops, and motivates branch employees and develops business strategies to meet goals, increase sales, and grow market share by selling to wholesale customers in a competitive marketplace. The typical schedule is 48 hours per week and may include evenings and/or weekends. The position is eligible for performance-based bonus, subject to the terms of the Company’s applicable plans. It is also eligible for health benefits including medical, dental, and vision coverage; Flexible Spending Accounts; disability coverage; security, retirement, and savings benefits; and time-away benefits including personal leave, paid parental leave, medical leave, vacation, and holidays. The job involves customer contact, potentially including minors, and access to cash and payment methods, electronic equipment, personal information, merchandise, and other items of value. A review of criminal history is required to help protect the business, its operations and reputation, and the safety of customers, staff, employees, vendors, contractors, and the general public.

Requirements

Be at least 18 years of age.
Be legally authorized to work in the country of employment without current or future employment-visa sponsorship.
Have a valid, unrestricted driver's license.
Have at least a high school diploma or GED.
Be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
Have at least one year of experience in leadership roles, supervising others, or leading teams.
Have at least one year of experience in retail, sales, or customer service.

Nice To Haves

Previous work experience selling floorcovering and/or floorcovering products.
Experience using timekeeping and/or customer relationship management (CRM) systems.
An associate's degree or higher in business, sales, or marketing.
At least one year of experience as an Assistant Store or Branch Operations Manager for Sherwin-Williams.
Willingness to relocate for future job opportunities.
Ability to read, write, comprehend, and communicate in more than one language, including Spanish.

Responsibilities

Develop business strategies to increase sales and optimize profitability.
Meet sales goals by training, motivating, mentoring, and providing feedback to store employees.
Ensure high levels of customer satisfaction through excellent service.
Build and maintain knowledge of products to make effective customer recommendations.
Build positive relationships with wholesale and retail customers.
Complete branch administration.
Ensure compliance with policies and procedures, including safety, loss prevention, and security.
Maintain outstanding store condition.
Provide accurate and timely reporting as required.
Manage employee training, development, performance management, and corrective action.
Respond to and resolve customer and employee complaints.
Make outside sales calls to increase market share.