Branch Operations Manager, Floorcovering
About The Position
The Branch Operations Manager works with the Branch Manager to organize, plan, and implement strategies in a Sherwin-Williams floorcovering branch. The role supports branch operations across customer service, marketing, merchandising, inventory, finances, and safety. It assists with supervising and training staff and includes contacting customers to generate sales leads. The typical schedule is 44 hours per week and may include evenings and/or weekends. The position is eligible for performance-based bonus, subject to the terms of the Company’s applicable plans. It is also eligible for health benefits, including medical, dental, vision, Flexible Spending Accounts, and disability coverage, as well as security, retirement and savings benefits. Additional benefits include personal leave, paid parental leave, medical leave, vacation, and holidays. The position involves contact with customers, potentially including minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other items of value. Access may be supervised or unsupervised. The Company has determined that a criminal-history review is necessary to protect its business, operations, and reputation, and the safety of customers, staff, employees, vendors, contractors, and the general public.
Requirements
- At least 18 years of age.
- Legally authorized to work in the country of employment without current or future employment-work-visa sponsorship.
- Valid, unrestricted Driver’s License.
- High school diploma or GED.
- Able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and frequently lift and carry up to 50 lbs., and occasionally up to 70 lbs.
Nice To Haves
- At least one year of experience in retail, sales, or customer service, or completion of a Sherwin-Williams Management Training Program.
- At least one year of experience in leadership roles, supervising others, or leading teams.
- Previous work experience selling floorcovering and/or floorcovering products.
- Work experience using timekeeping and/or customer relationship management (CRM) systems.
- Associate’s degree or higher in business, sales, or marketing.
- Willingness to relocate for future job opportunities.
- Ability to read, write, comprehend, and communicate in more than one language.
- Ability to read, write, comprehend, and communicate in Spanish.
Responsibilities
- Support business strategies to increase sales and optimize profitability.
- Ensure high levels of customer satisfaction through excellent service.
- Build and maintain product knowledge to make effective customer recommendations.
- Build positive relationships with wholesale and retail customers.
- Complete store administration.
- Ensure compliance with policies and procedures, including safety, loss prevention, and security.
- Maintain outstanding store condition and visual merchandising standards, including promotional packages and sales floor displays.
- Support employee training, development, performance management, and corrective action.
- Respond to and resolve customer and/or employee complaints.
- Partner with the Store Manager to make outside sales calls and increase market share.
- Contact customers to generate sales leads.
- Support branch operations involving customer service, marketing, merchandising, inventory, finances, and safety.
Benefits
- Performance-based bonus, subject to the terms of the Company’s applicable plans.
- Medical, dental, and vision coverage.
- Flexible Spending Accounts (FSAs).
- Disability coverage.
- Security, retirement, and savings benefits.
- Personal leave.
- Paid parental leave.
- Medical leave.
- Vacation.
- Holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
