Branch Operations Manager III

WillScot • Duson, LA

8d

About The Position

The Branch Operations Manager (BOM) is responsible for the success of branch operations, including safety, cost control, workforce management, and efficient inventory management. The role delivers results through value-driven execution that complies with company policies and applicable laws and regulations, while maintaining excellent service standards, responding efficiently to customer inquiries, and promoting customer satisfaction.

The BOM oversees branch operational employees and, as appropriate, assigns and manages work for temporary workers and contractors. The role uses company systems and planning tools to support safe, timely, cost-effective, and high-quality operations; manages fleet maintenance, inventory, purchasing, and branch budgets; and collaborates with HR and leadership on recruiting, training, talent assessment, and employee development. It also oversees logistics, including safety, resources, Department of Transportation requirements, and route efficiency.

The position manages production processes such as off-rent inspections, work-order accuracy, damage billing, fleet relocation and inventory counts, vendor purchase orders, and the timely availability of materials and parts. It promotes first-time quality, investigates recurring service issues, and develops corrective actions. The BOM also uses customer feedback to identify improvements and supports on-time deliveries, returns, relocations, service, product quality, and commercial readiness.

Requirements

• High school diploma, GED, or three years of applicable experience.
• Five years of experience managing one or more direct reports in a service shop, manufacturing, or building construction environment, or two years of experience with WillScot.
• Experience managing a unit or departmental budget, or two years of experience with WillScot.
• Experience with MS Office, including Excel, Word, and Outlook.
• Ability to follow direction and meet deadlines in a fast-paced environment.
• Experience applying creativity to problem-solving.
• Ability to build sustainable relationships and trust with vendors through open, proactive communication.
• Ability to effectively manage multiple, changing priorities in a fast-paced environment.

Nice To Haves

• Bachelor's degree.
• Experience working with customers.
• Experience with Salesforce.com, SAP, Tableau, Hyperion, Teams, Zoom, or Smartsheets.
• Experience in fleet management, logistics, inventory, dispatching, building codes, or permitting.

Responsibilities

• Provide direct and indirect managerial oversight to branch operational employees, including applicable production supervisors, shop and yard labor, field service employees, dispatchers, transportation coordinators, drivers, and branch coordinators.
• Manage daily tasks and assignments for temporary workers and contractors as appropriate.
• Communicate clearly and promptly with branch employees.
• Use internal systems to support safe, timely, cost-effective, high-quality, and efficient revenue activities.
• Manage costs by overseeing fleet maintenance, inventory, and servicing, and by efficiently using company resources.
• Use planning tools and budgets to actively manage branch operating costs.
• Ensure timely and accurate work orders, off-rent and damage bills, inventory records, and purchasing compliance.
• Ensure parts, VAPS, and other resources are accurate and available for efficient operations.
• Work with HR and leadership on workforce management, recruiting, training, talent assessment, and employee development.
• Manage logistics, including safety, resources, DOT requirements, and route efficiency.
• Ensure off-rents are completed on time; inspect returned units for work-order accuracy and applicable damage billing.
• Relocate idle fleet, assess work orders as needed, and conduct fleet physical inventory counts at established frequencies.
• Manage work-order accuracy for idle fleet and develop strategies to minimize variances.
• Issue and track vendor purchase orders.
• Order, receive, and distribute materials and VAPS to work teams and vendors on time, and conduct parts and VAPS inventory counts.
• Promote first-time quality and reduce service calls by conducting root-cause analysis with shop personnel and establishing permanent corrective actions.
• Use Net Promoter Score feedback to communicate with customers and identify process improvement opportunities.
• Ensure on-time deliveries, returns, relocations, and service.
• Drive high product quality and commercial readiness through operational excellence.
• Perform other duties as assigned.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• Disability insurance.
• Life insurance.
• Paid time off, including company holidays.
• Tuition reimbursement.
• Retirement savings plan with company match.
• Some positions offer variable pay opportunities, such as commission, bonus, performance rewards, or other incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED