Branch Manager III

PNC • Miami, FL

4d • Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience and foster an inclusive workplace. This Branch Manager III role is part of PNC's Retail Banking organization and is based at the Midtown Miami Branch, 85 NE 29th Street, Miami, Florida. The role is in-office. Spanish bilingual ability is preferred. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

The Branch Manager III leads branch performance, sales and business development, customer relationship management, risk management, and the employee experience. The manager coaches a high-performing team, develops branch employees, promotes inclusive workplace practices, and helps customers access solutions through in-person and technology-enabled interactions. The position requires a foundational understanding of balance sheets and income statements, and the ability to serve as a Notary Public in the applicable state. Candidates are subject to background checks as required by Consumer Financial Protection Bureau regulations.

The role typically requires a university or college degree and at least three years of industry-relevant experience. An operations or production environment position typically requires two years of prior managerial experience. A comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.

PNC offers eligible employees a range of benefits and paid time off. Specific options depend on eligibility and may include medical and prescription coverage, dental and vision options, insurance and disability coverage, retirement and stock plans, dependent-care and family-care assistance, adoption, surrogacy and doula reimbursement, educational assistance, wellness incentives, parental leave, paid holidays, occasional absence days, and vacation time.

Requirements

• Typically, a university or college degree and at least 3 years of industry-relevant experience.
• For an operations or production environment position, typically 2 years of previous managerial experience.
• A comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.
• Ability to serve as a Notary Public in the applicable state.
• Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
• Demonstrated relevant knowledge, skills, and abilities for the role.
• Preferred skills include accountability, banking, client counseling, customer experience, customer loyalty, decision making, people management, proactive behavior, and results orientation.
• Competencies include branch banking services, digital awareness, effective communications, managing multiple priorities, prospecting, and sales management.

Nice To Haves

• Bilingual Spanish ability is preferred.

Responsibilities

• Plan and execute priorities to drive branch performance, including outside business development and growth activities.
• Manage relationships with new and existing consumer and business clients to grow sales, revenue, and market share, and deepen customers' share of wallet.
• Lead and coach a high-performing team to acquire customers, mitigate risk, build collaborative partnerships, and promote employee engagement and positive customer experiences.
• Use proactive and reactive discovery conversations to identify and implement client solutions, collaborating with internal business partners when appropriate.
• Execute contact management strategies using available tools and resources, including routine outbound calls and in-person meetings.
• Meet with internal business partners to communicate and review business results and pipeline management.
• Drive business banking results through business development, outside calling, and community involvement as appropriate.
• Lead and coach a proactive, differentiated client experience, including technology-enabled customer interactions and advice-oriented consultations.
• Resolve customer problems and connect customers with PNC services in an omnichannel environment.
• Attract, onboard, coach, and develop branch team members; manage performance and activity expectations.
• Model PNC values and cultivate an inclusive workplace.
• Manage operational, human capital, reputational, and business risks; make sound decisions to mitigate sales-practice risk and ensure compliance with regulations, policies, and procedures.
• Assess and manage risks associated with business objectives in accordance with PNC's Enterprise Risk Management Framework.
• As a people manager, cultivate diverse teams, role-model PNC values, drive change and innovation, take ownership of results, and develop employees.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with PNC match
• Pension plan
• Stock purchase plans
• Dependent care reimbursement account
• Back-up child and elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select fully paid programs
• Wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• 15 to 25 vacation days each year, depending on career level and years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Manager