Branch Manager III

Lendmark Financial Services • Cookeville, TN

7d

About The Position

The Branch Manager is responsible for administering and efficiently operating a full-service branch office, including operations, lending, product sales, customer service, security, and safety, in accordance with Lendmark Financial Services objectives. The role develops new business and promotes strong customer relationships and a sales-and-service culture through coaching, guidance, and staff motivation. The manager achieves individual and branch sales goals through new business, referrals, and account retention, and provides leadership, training, and supervision while delegating daily operations to the Assistant Branch Manager or other branch personnel.

Requirements

• High school diploma or GED from an accredited institution.
• Five or more years of consumer finance experience, related industry experience, or related management experience.
• Personnel management and budgeting skills.
• Effective communication, organization, and sales skills.
• Proficient working knowledge of industry-related loan software, Microsoft Windows, Excel, and Word.

Nice To Haves

• Industry-related experience.
• Bilingual Spanish/English.
• Ability to relocate.

Responsibilities

• Manage and motivate staff to meet goals for branch profitability, loan volume, credit quality, delinquency, and expenses.
• Make loan decisions within established lending limits, close consumer loans, and collect accounts in more critical stages of delinquency while adhering to state and federal guidelines.
• Pursue business development relationships in the community and sell products and services to meet sales goals.
• Manage hiring, staffing, training, performance reviews, and terminations as applicable.
• Establish lending authority for associates.
• Ensure high-quality client service, assist clients with implementing solutions, and monitor overall client satisfaction.
• Provide leadership, training, and supervision, and delegate day-to-day operations to the Assistant Branch Manager or other branch personnel.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits for employees and dependents.
• Paid time off.
• Paid holidays.
• 401(k).
• Life insurance.
• Long-term disability.
• Tuition assistance.
• Employee assistance program.
• Optional critical care, auto, home, and pet insurance, as well as other ancillary insurance options.
• Quarterly incentive compensation based on individual and company performance guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED