Branch Operations Manager LA

StoneAge•Geismar, LA

2d•Onsite

About The Position

The Branch Operations Manager leads StoneAge’s Louisiana branch in Geismar, connecting people, inventory, rentals, repairs, and sales to provide reliable customer solutions and build lasting customer trust. The role is accountable for branch sales, profitability, operational quality, and team capability, while delivering on the StoneAge Assurance Promise. This hands-on leadership position establishes priorities, performance measures, operating routines, and accountability. It builds customer and dealer relationships, coordinates with sales and customer support, oversees order fulfillment and technical service, and manages inventory, rentals, repairs, and branch financial and operational issues. The manager also develops employees and partners with headquarters and other branches to execute company strategy. The position is based in Geismar, Louisiana, and includes travel, extended hours, off-hours and on-call support as needed, and flexibility across priorities and time zones. Work includes lifting heavy loads using StoneAge’s prescribed techniques and other duties assigned by the Director of Branch Operations.

Requirements

Three years running a rental or sales operation, or five or more years running multi-site sales and rental branches.
Five or more years of industrial hydroblasting experience, including technical and sales responsibilities.
Ability to implement business processes and metrics, apply project management principles, and use ERP, CRM, and Microsoft Office.
Ownership of customer commitments, operational quality, and financial performance, with respect for cross-functional collaboration.
Ability to travel and provide extended-hours, off-hours, and on-call support as needed.
Flexibility across priorities and time zones.
Ability to lift heavy loads using StoneAge’s prescribed techniques.
Hands-on leadership, strong customer listening and solution-recommendation skills, people-development ability, adaptability, and clear prioritization.
Alignment with StoneAge’s OWN IT mindset: be a good teammate, practice self-leadership, and be humble.

Responsibilities

Lead branch sales and operations by setting clear priorities, performance measures, operating routines, and accountability.
Grow sales and market share through customer and dealer relationships, partnering with the Regional Sales Manager and Internal Customer Support.
Ensure accurate, timely order fulfillment, technical support, quotes, warranty processes, and deliveries, including hot shot services and personal delivery when needed.
Maintain inventory accuracy and availability through ERP discipline, receiving, transfers, cycle counts, and stocking decisions.
Manage rental fleet profitability, utilization, readiness, and availability, coordinating equipment with other branches during peak demand.
Oversee quality repairs, tool and parts tracking, rental contracts, repair quotes, invoices, job planning, equipment configuration, and demonstrations.
Develop the team through clear expectations, quarterly reviews, individual development plans, and cross-training.
Partner with headquarters and other branches to execute company strategy, share customer insights, and resolve financial and operational issues.
Establish performance baselines and improvement targets, and regularly review sales, profitability, inventory accuracy, rental utilization, and service turnaround.
Assess team capabilities and establish development plans and cross-training priorities.
Coordinate a sales plan with the Regional Sales Manager and strengthen customer relationships.
Improve consistency in fulfillment, rental readiness, and repair execution, addressing recurring service issues.
Create clear ownership and communication across the branch, headquarters, and other branches.
Provide hands-on support to the team and customers when needed.
Perform other duties assigned by the Director of Branch Operations.