Branch Operations Manager LA

StoneAge Tools•Geismar, LA

3d•Onsite

About The Position

StoneAge Holdings is hiring a Branch Operations Manager to lead its Louisiana branch in Geismar. The role is responsible for building a dependable, profitable branch that consistently delivers customer solutions, develops accountable employees, and earns lasting customer trust. The manager connects people, inventory, rentals, repairs, and sales to provide reliable local service while growing sales, profitability, and team capability. The role leads branch sales and operations, develops customer and dealer relationships, ensures timely order fulfillment and technical support, and oversees inventory, rental fleet performance, repairs, and service execution. The manager works with the Regional Sales Manager, Internal Customer Support, headquarters, and other branches to carry out company strategy and resolve operational and financial issues. The position reports to the Director of Branch Operations. The position is based in Geismar, Louisiana, and requires travel, extended hours, off-hours and on-call support as needed, and flexibility across priorities and time zones. Work includes lifting heavy loads using StoneAge’s prescribed techniques and other duties assigned by the Director of Branch Operations. StoneAge is an employee-owned company. Eligible employees receive annual allocations of company stock through its Employee Stock Ownership Plan (ESOP); the company also offers profit-sharing. Its culture emphasizes customer focus, accountability, adaptability, positivity, respect, collaboration, and an “Own It” mindset.

Requirements

Three years running a rental or sales operation, or five or more years running multi-site sales and rental branches.
Five or more years of industrial hydroblasting experience, including technical and sales responsibilities.
Ability to implement business processes and metrics, apply project management principles, and use ERP, CRM, and Microsoft Office.
Ability to own customer commitments, operational quality, and financial performance while collaborating across functions.
Ability to travel and provide extended-hours, off-hours, and on-call support as needed.
Ability to lift heavy loads using StoneAge’s prescribed techniques.
Hands-on leadership, sound prioritization, customer-focused technical judgment, and a commitment to developing employees and improving processes.

Responsibilities

Lead branch sales and operations by setting clear priorities, performance measures, operating routines, and accountability.
Grow sales and market share through customer and dealer relationships in partnership with the Regional Sales Manager and Internal Customer Support.
Ensure accurate and timely order fulfillment, technical support, quotes, warranty processes, and deliveries, including hot shot services and personal delivery when needed.
Maintain inventory accuracy and availability through ERP discipline, receiving, transfers, cycle counts, and stocking decisions.
Manage rental fleet profitability, utilization, readiness, and availability, coordinating equipment with other branches during peak demand.
Oversee quality repairs, tool and parts tracking, rental contracts, repair quotes, invoices, job planning, equipment configuration, and demonstrations.
Develop the team through clear expectations, quarterly reviews, individual development plans, and cross-training.
Partner with headquarters and other branches to execute company strategy, share customer insights, and resolve financial and operational issues.
Establish performance baselines and improvement targets, and regularly review sales, profitability, inventory accuracy, rental utilization, and service turnaround.
Assess team capabilities and put development plans and cross-training priorities in place.
Strengthen customer relationships and coordinate a sales plan with the Regional Sales Manager.
Improve fulfillment consistency, rental readiness, and repair execution, and address recurring service issues.
Establish clear ownership and communication across the branch, headquarters, and other branches.