Branch Manager (EED)-LA

Mitsubishi Electric US • Cypress, CA

1d • $149,600 - $205,700

About The Position

Manage all branch operations and sales activities, overseeing profitability and fulfillment of Mitsubishi Electric US, Inc. Elevator/Escalator Division (EED) customer contract obligations. Ensure projects are properly managed, including project engineering and project management, to keep them on schedule and within budget. Oversee service delivery to meet customer obligations and achieve sales and profit goals, and manage sales efforts and product mix in line with business-plan objectives. Ensure compliance with corporate guidelines, quality requirements, and safety requirements.

The role manages branch personnel and activities, financial performance, field operations, sales, service, and administrative needs. It includes oversight of branch facilities; project-specific sales, project management, service account management, and field management as needed; preparation of reports; monitoring accounts receivable, accounts payable, labor hours, and cash flow; and providing timely direction to meet targets. The Branch Manager is the primary resource for operational direction and conflict resolution across service, new construction, and modernization field operations, and is responsible for improving field labor efficiency year over year.

The position also supports bid proposals and negotiations, drives customer satisfaction and retention, maintains client and industry relationships, coordinates cross-departmental activities, and ensures compliance with corporate governance and EED policies and procedures. The manager is expected to use division-specific computer tools, support Salesforce adoption, participate significantly in Strategic Planning Committees as part of EED Vision 2025, maximize cross-sales across MEUS/MEUH companies and divisions, and be flexible to perform other assigned functions.

A bachelor’s degree or equivalent experience is required. At least five years of branch operations experience is required; five or more years of elevator industry experience or equivalent is preferred. The stated pay range at commencement of employment is $149,600–$205,700 per year. Total compensation may include commissions, incentive compensation, discretionary awards, and benefits such as medical, financial, paid time off, 401(k) eligibility, and parental leave, depending on the position offered.

Requirements

• Bachelor’s degree or equivalent experience.
• Minimum five years of branch operations experience.
• Proficiency with Microsoft Office, including PowerPoint, Project, Excel, and Word.
• Ability to build dynamic and diverse teams and foster enthusiasm and respect for individuals and their work.

Nice To Haves

• Five or more years of elevator industry experience or equivalent is preferred.

Responsibilities

• Manage directly or indirectly all branch personnel and field activities, including hiring, termination, and layoffs.
• Manage branch operations to meet business-plan revenue, gross-profit, and booking objectives.
• Manage operating expenses within the approved business plan.
• Direct branch office administrative needs, including facility maintenance, and act as the key contact for the branch facility.
• Handle project-specific sales, project management, service account management, and field management as necessary.
• Prepare required reports and diligently follow the IPM process.
• Monitor branch accounts receivable, accounts payable, labor hours, and cash flow, and provide timely direction to meet targets and objectives.
• Monitor service, new construction, and modernization field operations, providing operational direction and resolving conflicts.
• Manage field teams to improve overall field labor efficiency year over year.
• Ensure field operations comply with the EED IIPP.
• Oversee sales activities and assist with bid proposals, negotiations, and guidance for service, new installation, and modernization sales.
• Direct branch activities to achieve customer satisfaction and service-customer retention objectives, and maintain excellent client relations.
• Ensure service operations achieve callback objectives and EED/MELCO quality standards.
• Use Total Service, HOS, Salesforce, EOP, and other division-specific computer tools, and ensure appropriate staff fully utilize Salesforce.
• Coordinate, track, and communicate cross- and interdepartmental activities.
• Ensure compliance with Corporate Governance and MEUS and EED operational and IIPP policies; follow established EED policies and procedures.
• Maintain strong rapport with local industry professionals.
• Participate significantly in Strategic Planning Committees as part of EED Vision 2025.
• Maximize cross-sales among MEUS/MEUH companies and divisions.
• Perform other assigned job functions and remain flexible to meet the position’s requirements.

Benefits

• Medical benefits
• Financial benefits
• 401(k) eligibility
• Paid time off, including vacation and sick time
• Parental leave
• Commissions based on individual performance and/or sales metrics may be included.
• Incentive compensation and discretionary awards may be included.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager