Assistant Branch Manager - LaPlace, LA

1st Franklin Financial Corporation•LaPlace, LA

18h•$19 - $20•Onsite

About The Position

The Assistant Branch Manager works closely with the Branch Manager and staff to build customer relationships and identify customer needs. The role uses interpersonal skills and business knowledge to support customers, explain product and service features, and provide an exceptional customer experience. The Assistant Branch Manager interviews customers with professionalism, patience, curiosity, and a results-oriented manner. The position supports branch growth and profitability, manages loans within delegated lending authority, helps control delinquency, delegates customer solicitation assignments, oversees personnel matters, ensures effective communication among branch employees, and follows up on audit results and recommendations. The role must be performed onsite at the branch; working from home is not permitted. Travel, including overnight travel, is an essential function. 1st Franklin Financial Corporation is a family-run company that has operated for over 80 years, with more than 380 offices across the Southeast. The company offers training programs and developmental opportunities.

Requirements

High school diploma or equivalent.
At least 1–2 years of experience in financial services dealing with customers and managing staff personnel.
Ability to meet current licensing requirements of various state and federal regulators.
Ability to analyze relevant information and apply individual judgment.
Advanced interpersonal relationship skills across a variety of levels and social and business settings.
Ability to maintain confidential business and personal information.
Action- and results-focused.
Strong verbal and written communication skills.
Proficiency with MS Office Suite products.
Ability to work onsite at the branch; working from home is not permitted.
Ability to travel, including overnight travel as required.

Nice To Haves

Valid driver's license and ability to operate an automobile. This is an essential job function if there is no Branch Manager available to perform it.

Responsibilities

Develop and ensure that branch growth and profitability goals and objectives are met.
Manage loans, including approving customer loans and sales finance contracts within delegated lending limits.
Maintain branch delinquency control and personally engage with delinquencies as appropriate.
Delegate daily customer solicitation assignments for new and existing customers.
Oversee personnel management, including hiring, termination, disciplinary actions, and salary administration.
Model and expect consistently impeccable customer service.
Ensure communication is disseminated to all branch employees in a timely and efficient manner.
Follow up on audit results and recommendations.