Branch Manager (EED) - Hayward

Mitsubishi Electric US•Hayward, CA

1d•Onsite

About The Position

The Branch Manager manages all branch operations and sales activities for Mitsubishi Electric US, Inc., Elevator/Escalator Division (EED), in Hayward, California. The role oversees branch profitability and fulfillment of customer contract obligations, ensuring projects are managed to meet schedule and budget, service obligations are met, and sales and profit goals are achieved. The manager directs sales activity and product mix in accordance with business plan goals and ensures compliance with corporate guidelines, quality requirements, safety requirements, and division policies. The position manages branch personnel and field operations, including service, new construction, and modernization. It monitors financial performance, operating expenses, receivables, payables, labor hours, and cash flow; provides operational direction and resolves conflicts; and works to improve field labor efficiency. The manager also oversees branch facilities and administrative needs, customer satisfaction and retention, sales proposals and negotiations, reporting, and coordination across departments. The role participates in strategic planning and cross-sales efforts, maintains relationships with clients and local industry professionals, and may directly handle project-specific sales, project management, service account management, or field management as needed.

Requirements

Bachelor’s degree or equivalent experience.
Minimum 5 years of branch operations experience.
Microsoft Office suite skills, including PowerPoint, Project, Excel, and Word.
Ability to build dynamic and diverse teams and foster enthusiasm and respect for individuals and their work.

Nice To Haves

Five or more years of elevator industry experience or equivalent is preferred.

Responsibilities

Manage directly or indirectly all branch personnel and field activities, including hiring, termination, and layoffs.
Manage branch operations to meet business-plan revenue, gross-profit, and bookings objectives, and keep operating expenses within the approved plan.
Oversee project engineering and project management to ensure projects are on schedule and within budget.
Oversee service operations to meet customer obligations and sales and profit goals.
Direct branch office administrative and facility needs, including physical plant and maintenance matters, and serve as the facility’s key point of contact.
As necessary, directly handle project-specific sales, project management, service account management, and field management.
Prepare required reports and diligently follow the IPM process.
Monitor branch financial activities, including accounts receivable, accounts payable, labor hours, and cash flow, and provide timely direction to meet targets and objectives.
Monitor field operations across service, new construction, and modernization, providing operational direction and resolving conflicts.
Manage field teams to improve overall field labor efficiency year over year.
Oversee sales activity, assist with bid proposals and negotiations, and guide service, new-installation, and modernization sales toward short- and long-term objectives.
Direct branch activities to promote customer satisfaction and service customer retention, and maintain strong client relations.
Use Total Service, HOS, Salesforce, EOP, and other division-specific computer tools; ensure appropriate staff use Salesforce fully.
Coordinate, track, and clearly communicate cross- and interdepartmental activities.
Ensure compliance with corporate governance, MEUS and EED operational policies, the EED IIPP, and established EED policies and procedures.
Maintain rapport with local industry professionals and manage service business to achieve callback objectives and EED/MELCO quality standards.
Participate significantly in Strategic Planning Committees as part of EED Vision and maximize cross-sales among MEUS/MEUH companies and divisions.
Adapt to varied responsibilities as needed and perform other assigned job functions.