Branch Manager - Berkley Branch

Credit Union ONE Career•Berkley, MI

About The Position

The Branch Manager is responsible for the overall day-to-day management of a retail credit union branch. The role directs member service and sales activities, ensures adherence to employment and operational policies and procedures, develops staff, and maintains a safe and sound work and transaction environment for members and employees. The manager monitors branch and credit union financial performance, maintains knowledge of operational processes and products, and supports members with consumer and home equity loans. The position also contributes to business planning, budgeting, goal setting, staffing decisions, and community engagement.

Requirements

Bachelor’s degree from a four-year college or university, or an equivalent combination of education and related experience.
At least five years of work-related experience, with a background in financial services branch management or retail management.
Applicable education or training in the financial or retail industry, which may include in-house training, formal schooling, or financial-industry-related curriculum.
Hold a valid Michigan Credit Insurance License or obtain it within nine months of hire.
Obtain and maintain NMLS registration within four months of hire.
Take real estate loan applications within four months of NMLS registration.
Passion and commitment to member service and the ability to lead by example in delivering the credit union’s service process.
Leadership approach consistent with Credit Union ONE Core Values and delivery of its Value Proposition.
Ability to energize and engage employees and members, set a high pace, and lead through change.
Strong knowledge of credit union data-processing system functions related to member transactions.
Intermediate skills operating and using the credit union’s enterprise-wide data warehouse (EDW), including using it for relevant reporting and data analysis.
Excellent organizational and time-management skills and the ability to supervise, train, and lead employees using positive supervisory techniques.
Advanced knowledge of human resource labor laws and policies.
Intermediate skills in personal computer operation, mainframe computer systems, word-processing software, and spreadsheet software.
Intermediate typing and math skills sufficient to meet the position’s production needs.
Exceptional verbal, written, and interpersonal communication skills, including the ability to interpret instructions and documents, train personnel, write reports and procedures, and communicate clearly with members and employees.
Thorough understanding of management procedures, including planning, objective setting, strategy development, budgeting, policy and procedure development, delegation, motivation, problem solving, performance measurement, corrective action, and employee recognition.
Ability to address complex problems involving multiple facets and variables in non-standardized situations.
Ability to perform duties without supervision.
Written and spoken fluency in a foreign language may be required depending on branch assignment.

Responsibilities

Coach, develop, and review staff performance.
Monitor the branch’s financial condition, including expenses, profit and loss, deposit balances, and loan balances, and use that knowledge to manage the branch effectively.
Understand the credit union’s financial condition, including key performance ratios and metrics.
Maintain strong knowledge of operational processes and procedures.
Maintain knowledge of products and services, including their benefits, features, operational requirements, and systems issues related to offering, selling, booking, and completing transactions.
Assist members with consumer and home equity loans, including taking applications, preparing documents, and closing loans.
Participate in and assist with developing branch business plans, budgets, and operational and sales goals and objectives.
Assist with interviewing, hiring, and terminations.
Participate regularly in community activities and promote a positive image of the credit union.