Branch Manager - Berkley Branch

Credit Union ONE•Berkley, MI

About The Position

The Branch Manager is responsible for the overall day-to-day management of a retail branch. The role directs member service and sales activities, ensures adherence to employment and operational policies and procedures, develops staff, and maintains a safe and sound work and transaction environment for credit union members and employees. The manager maintains knowledge of branch and credit union financial performance, operational procedures, products and services, and related systems. The position also supports consumer and home equity loan applications through preparation and closing, contributes to branch planning and budgeting, assists with staffing decisions, and participates in community activities to promote a positive image of the credit union.

Requirements

Bachelor’s degree from a four-year college or university.
At least five years of work-related experience, with a background in financial services branch management or retail management.
Educational experience through in-house training, formal schooling, or financial-industry-related curriculum applicable to the financial or retail industry; a combination of education and related experience may meet the equivalent minimum requirements.
Hold a valid Michigan Credit Insurance License or obtain it within nine months of hire.
Obtain and maintain NMLS registration within four months of hire.
Take real estate loan applications within four months of NMLS registration.
Written and spoken fluency in a foreign language may be required depending on branch assignment.
Commitment to excellent member service and ability to lead by example in consistently delivering the service process.
Leadership style consistent with Credit Union ONE Core Values and delivery of the Value Proposition.
Ability to lead with energy, enthusiasm, and engagement, and to manage change boldly.
Strong knowledge of credit union data processing system functions related to member transactions.
Intermediate skills using the credit union’s enterprise-wide data warehouse (EDW), including use of applicable reporting and data analysis.
Excellent organizational and time-management skills, with ability to lead, supervise, and train employees using positive supervisory techniques to support productivity.
Advanced knowledge of human resource labor laws and policies.
Intermediate skills in personal computer operation, mainframe computer systems, word processing, and spreadsheet software.
Intermediate typing and math skills.
Exceptional verbal, written, and interpersonal communication skills, including the ability to interpret instructions and documents, train personnel, write reports and procedures, and communicate clearly with members and employees.
Thorough understanding of management procedures, including planning, setting objectives, developing strategies, budgeting, developing policies and procedures, organizing work, delegating, motivating, resolving problems, setting performance standards, measuring results, taking corrective action, and recognizing employees.
Ability to address complex problems involving multiple facets and variables in non-standardized situations.
Ability to perform duties without supervision.

Responsibilities

Coach staff, support staff development, and conduct performance reviews.
Understand and manage the branch’s financial condition, including expenses, profit and loss, deposit and loan balances, and relevant credit union performance metrics.
Maintain superior knowledge of operational processes and procedures.
Maintain knowledge of products and services, including their benefits, features, operational issues, and systems used to offer, sell, book, or transact them.
Assist members with consumer and home equity loans, including taking applications, preparing documents, and closing loans.
Participate in developing branch business plans and budgets and setting operational and sales goals and objectives.
Assist with interviewing, hiring, and terminations.
Participate regularly in community activities and promote a positive image of the Credit Union.