Branch Operations Manager, Floorcovering

Sherwin-Williams•Tucson, AZ

About The Position

The Branch Operations Manager works with the Branch Manager to organize, plan, and implement strategies in a Sherwin-Williams floorcovering branch. The role supports branch operations across customer service, marketing, merchandising, inventory, finances, and safety; assists with supervising and training staff; and contacts customers to generate sales leads. The typical schedule is 44 hours per week and may include evenings and/or weekends. The position is eligible for performance-based bonus subject to the terms of the Company’s applicable plans. Benefits include health coverage such as medical, dental, and vision; Flexible Spending Accounts (FSAs); disability coverage; security, retirement, and savings benefits; and time away from work, including personal leave, paid parental leave, medical leave, vacation, and holidays. Duties involve customer contact, which may include minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other items of value. The Company states that it reviews criminal history to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Requirements

Must be at least 18 years of age.
Must be legally authorized to work in the country of employment without current or future employment-visa sponsorship.
Must have a valid, unrestricted Driver’s License.
Must have at least a high school diploma or GED.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. occasionally.

Nice To Haves

At least one year of experience in retail, sales, or customer service, or completion of a Sherwin-Williams Management Training Program.
At least one year of experience in a leadership role, supervising others, or leading teams.
Previous work experience selling floorcovering and/or floorcovering products.
Work experience using timekeeping and/or customer relationship management (CRM) systems.
An associate's degree or higher in business, sales, or marketing.
Willingness to relocate for future job opportunities.
Ability to read, write, comprehend, and communicate in more than one language.
Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

Support business strategies to increase sales and optimize profitability.
Ensure high levels of customer satisfaction through excellent service.
Build and maintain knowledge of products to make effective customer recommendations.
Build positive relationships with wholesale and retail customers.
Complete store administration.
Ensure compliance with policies and procedures, including safety, loss prevention, and security.
Maintain store condition and visual merchandising standards, including promotional packages and sales floor displays.
Support employee training, development, performance management, and corrective action.
Respond to and resolve customer and employee complaints.
Partner with the Store Manager to make outside sales calls and increase market share.
Contact customers to generate sales leads.

Benefits

Performance-based bonus, subject to the terms of the Company’s applicable plans.
Medical coverage.
Dental coverage.
Vision coverage.
Flexible Spending Accounts (FSAs).
Disability coverage.
Security, retirement, and savings benefits.
Personal leave.
Paid parental leave.
Medical leave.
Vacation.
Holidays.