Branch Operations Manager - Tradition

Wells Fargo•Port Saint Lucie, FL

About The Position

Wells Fargo is hiring a Branch Operations Associate Manager (LO) for its National Branch Network within the Consumer Banking and Lending division. The role leads teller-function risk and operations to deliver strong customer service and colleague experience while ensuring timely, high-quality, compliant work. It also involves performing operational and customer-support tasks, interacting directly with customers, resolving or escalating concerns, and collaborating with branch employees and managers. The manager oversees the teller-line schedule and daily operations, makes operational decisions under regional banking management, and applies banking regulations, policies, procedures, audit requirements, and escalation processes. The position includes managing people and financial resources for branch operations, coaching and developing direct reports, and supporting hiring and talent development. This is a Loan Originator (LO) position with customer contact. Duties may include assessing needs and referring customers interested in dwelling-secured products to a SAFE team member. The role assists customers but does not take applications or offer or negotiate terms of dwelling-secured transactions. Candidates must meet applicable Consumer Financial Protection Bureau LO qualification requirements and ongoing Wells Fargo regulatory requirements. The schedule may include most Saturdays. The position is not eligible for visa sponsorship.

Requirements

At least 2 years of experience assessing and meeting customer needs or helping resolve issues, or equivalent demonstrated through work experience, training, military experience, or education.
At least 1 year of leadership experience.
Ability to work a schedule that may include most Saturdays.
Meet Consumer Financial Protection Bureau qualification requirements for Loan Originator positions, including applicable financial responsibility, character, general financial fitness, and criminal background standards, and ongoing regulatory requirements.
Not eligible for visa sponsorship.

Nice To Haves

Ability to build, develop, and motivate a diverse team.
Ability to provide strong customer service by listening, eliciting information efficiently, comprehending customer needs, and resolving complex issues.
Customer service, operations, or financial-services management experience in a high-volume, fast-paced, constantly changing environment.
Ability to educate customers about technology and communicate the value of mobile banking options.
Ability to interact with customers and employees with integrity and professionalism.
Knowledge and understanding of banking laws and regulations.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Ability to work under pressure, meet deadlines, exercise independent judgment, and use critical-thinking skills.
Relevant military experience with military protocol and instructions, enlisted evaluations, or officer and leadership reporting.
Relevant military experience in personnel benefits management, processing personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Cash-handling experience.

Responsibilities

Lead and supervise risk and teller-function operations to ensure excellent customer and colleague experience and timely, high-quality, compliant work.
Provide feedback and ideas to improve customer service, colleague experience, and performance-management processes and tools.
Perform operational and customer-support tasks.
Provide customer service, engage customers in conversations, and build relationships.
Manage teller-line schedules and daily operations.
Make daily teller-line operational decisions and resolve issues under the direction of regional banking management.
Apply relevant regulations, policies, procedures, audit requirements, and escalation procedures.
Help customers and employees resolve or escalate concerns and complaints.
Collaborate and consult with branch employees, colleagues, and mid-level managers.
Interact directly with customers and refer customers interested in dwelling-secured products to a SAFE team member when appropriate, without taking applications or offering or negotiating transaction terms.
Coach, motivate, and develop a diverse team of direct reports to help them reach their potential and meet business objectives.
Manage the allocation of people and financial resources for branch operations.
Mentor direct reports, guide talent development, and assist with hiring.
Follow applicable risk and compliance programs, policies, and procedures; escalate and remediate issues appropriately and make sound risk decisions.