WS - Branch Operations Manager IV

WillScot • Fort Worth, TX

1d

About The Position

The Branch Operations Manager (BOM) is responsible for the success of the branch operation, including driving safety, controlling costs, managing the branch operations workforce, and efficiently managing inventory. The role is performed through value-driven execution that complies with company policies and relevant laws and regulations. The BOM maintains excellent service standards, responds efficiently to customer inquiries, and works to achieve high customer satisfaction.

The position provides managerial oversight to branch operational employees and manages daily tasks and assignments for employees, temporary workers, and contractors as appropriate. It oversees branch operations, workforce development, budgets, maintenance, fleet, inventory, logistics, purchasing, production quality, and customer service. The BOM uses company systems and planning tools to support safe, timely, cost-effective, high-quality operations and commercial readiness.

Requirements

• High school diploma, GED, or three years of applicable experience.
• Five years of experience managing one or more direct reports in a service shop, manufacturing, or building construction environment, or two years of experience with WillScot.
• Experience managing a unit or departmental budget, or two years of experience with WillScot.
• Experience with MS Office, including Excel, Word, and Outlook.
• Ability to follow direction and meet deadlines in a fast-paced environment.
• Experience applying creativity to problem-solving.
• Ability to build sustainable relationships and trust with vendors through open, proactive communication.
• Ability to effectively manage multiple, changing priorities in a fast-paced environment.

Nice To Haves

• Bachelor's degree.
• Experience working with customers.
• Experience with Salesforce.com, SAP, Tableau, Hyperion, Teams, Zoom, or Smartsheets.
• Experience in fleet management, logistics, inventory, dispatching, building codes, or permitting.

Responsibilities

• Provide direct and indirect managerial oversight to branch operational employees, including applicable production supervisors, shop and yard labor, field service employees, dispatchers, transportation coordinators, drivers, and branch coordinators.
• Manage tasks, daily assignments, and duties for temporary workers and contractors as appropriate.
• Communicate clearly and promptly with branch employees.
• Use internal systems to support safe, timely, cost-effective, high-quality, and efficient delivery of revenue activities.
• Manage costs by overseeing ongoing fleet maintenance, inventory, and servicing, and using company resources efficiently.
• Use planning tools and budgets to manage costs and branch operations.
• Ensure timely and accurate work orders, off-rent and damage billing, inventory, and purchasing compliance.
• Ensure parts, VAPS, and other operational resources are accurate and readily available.
• Collaborate with HR and leadership on workforce management and development, recruiting, training, talent assessment, employee development plans, and maintaining a learning environment.
• Manage logistics, including safety, resources, DOT, and route efficiency.
• Ensure off-rents are completed within established timelines; inspect returned units for work order accuracy and applicable damage billing; relocate idle fleet; assess work orders as needed; and conduct fleet physical inventory counts at established frequencies.
• Understand the Work Order system and factors that affect inaccuracies, and develop strategies to minimize variances by maintaining accurate work orders for idle fleet.
• Issue and track vendor purchase orders.
• Order, receive, and distribute materials and VAPS to work teams and vendors on time, and conduct parts and VAPS inventory counts.
• Drive first-time quality and reduce service calls by working with shop personnel on root cause analysis and permanent corrective actions.
• Use Net Promoter Score feedback to communicate promptly and identify process improvement opportunities.
• Ensure on-time deliveries, returns, relocations, and service.
• Drive high product quality and commercial readiness through operational excellence.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Paid time off, including company holidays
• Tuition reimbursement
• Retirement savings plan with company match
• Potential variable pay opportunities, including commission, bonus, performance rewards, or other incentive programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED