Elkhorn Branch - Associate Branch Manager IV

Golden 1 Credit Union•Sacramento, CA

About The Position

The Associate Branch Manager IV supports the Branch Manager in leading branch operations and delivering exceptional member service. The role supervises, directs, trains, and coaches Member Service Specialists; handles escalated member issues; and helps maintain a positive, inclusive team culture. It contributes to branch performance by supporting service strategies, promotions, staffing, employee development, and collaboration with other credit union departments. The position also helps ensure branch compliance, operational efficiency, security, and asset protection. Responsibilities include maintaining knowledge of applicable financial regulations and credit union practices, inspecting operational controls and records, supporting marketing and service-promotion activities, and helping maintain the branch facility. Travel to meetings and occasional coverage at another branch may be requested. The position reports to the Branch Manager.

Requirements

High school diploma or General Education Degree (GED).
At least 3 years of progressively responsible supervisory experience within a retail environment or financial institution.

Nice To Haves

Associate’s degree in Business Administration, Finance, or Human Resources, or equivalent work experience.

Responsibilities

Ensure exceptional member experiences on the platform and teller line, including during periods of high transactional volume.
Handle member issues escalated by Member Service Specialists; identify, investigate, and respond to member concerns.
Manage, direct, and supervise the day-to-day activities of Member Service Specialists.
Train and coach employees on operational and compliance requirements across branch functions.
Create and maintain staff schedules aligned with member service demands.
Assist the Branch Manager in developing and implementing strategies to capitalize on opportunities, promote products and services, and support credit union member-service objectives.
Assist with human resources processes for direct reports, including appraisals, disciplinary actions, individual development plans, career development, training, and interviews.
Ensure compliance and efficiency with policies and procedures, and maintain current knowledge of financial industry rules and sound practices.
Implement, maintain, and inspect security procedures, operational reports, control logs, audits, and certifications in compliance with regulatory requirements.
Lead and coordinate service-promotion activities, including outbound calls, special service days, and outside marketing efforts as needed and directed.
Assist the Branch Manager in marketing the Credit Union to potential fields of membership in the applicable field and location.
Manage relationships with the Member Service Contact Center, Mortgage Lending, Consumer Lending, Online Banking, and Financial Services partners to support shared objectives.
Monitor internal policy and procedure controls to safeguard Golden 1 funds and assets.
Proactively identify issues affecting exceptional member service and collaborate with the Branch Manager on solutions.
Recommend ways to meet the financial needs of members visiting the branch more efficiently.
Maintain understanding of applicable state and federal credit union laws and regulations, including bank secrecy, anti-money laundering, and elder financial abuse requirements.
Perform Notary Public services as needed.
Assist the Branch Manager in maintaining the physical condition and appearance of the branch facility and make recommendations.
Travel to meetings by car or public conveyance and occasionally fill in at another branch location.