Elkhorn Branch - Associate Branch Manager IV

Golden 1 Talent Acquisition Team • Sacramento, CA

5d • $37 - $40

About The Position

The Associate Branch Manager IV supports the Branch Manager in leading branch operations, delivering exceptional member service, developing employees, and achieving branch and credit union objectives. The role supervises Member Service Specialists, handles escalated member concerns, and helps ensure efficient, compliant, and secure branch operations. It also supports marketing and service-promotion activities, collaboration with internal partners, and maintenance of the branch facility. The position may require travel to meetings and occasional coverage at another branch.

Requirements

• High school diploma or GED required.
• At least 3 years of progressively responsible supervisory experience in a retail environment or financial institution required.

Nice To Haves

• Associate’s degree in Business Administration, Finance, or Human Resources, or equivalent work experience preferred.

Responsibilities

• Ensure exceptional member experiences on the platform and teller line, including handling issues escalated by Member Service Specialists.
• Manage, direct, and supervise the day-to-day activities of Member Service Specialists.
• Train and coach employees on operational and compliance requirements throughout the branch.
• Create and maintain staff schedules that meet branch member-service demands.
• Assist the Branch Manager in developing and implementing strategies to capitalize on opportunities, promote products and services, and support member-service objectives.
• Assist with human resources processes for direct reports, including appraisals, disciplinary actions, development plans, career development, training, and interviews.
• Identify, investigate, and respond to member concerns.
• Ensure compliance with policies and procedures and maintain current knowledge of financial-industry rules, regulations, and practices.
• Implement, maintain, and inspect security procedures, operational reports, control logs, audits, and certifications in accordance with regulatory requirements.
• Lead and coordinate service-promotion activities, including outbound calls, special service days, and outside marketing efforts as needed and directed.
• Assist the Branch Manager in marketing the Credit Union to potential fields of membership in the branch’s area.
• Manage branch relationships with the Member Service Contact Center, Mortgage Lending, Consumer Lending, Online Banking, and Financial Services partners.
• Monitor internal controls and procedures to safeguard Golden 1 funds and assets.
• Identify potential barriers to exceptional member service and collaborate with the Branch Manager on solutions.
• Recommend ways to meet members’ financial needs more efficiently.
• Maintain understanding of applicable state and federal credit union laws and regulations, including bank secrecy, anti-money laundering, and elder financial abuse requirements.
• Perform Notary Public services as needed.
• Assist the Branch Manager in ensuring the branch facility is properly maintained and presented.
• Make recommendations to the Branch Manager.
• Travel to meetings by car or public conveyance and occasionally fill in at another branch location.

Benefits

• The company describes a total rewards package encompassing compensation, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED