Elk Grove Commons Branch - Branch Manager IV
About The Position
Golden 1 Credit Union is a member-owned, not-for-profit cooperative committed to helping its members and uplifting California communities. The Branch Manager IV leads the Elk Grove Commons Branch, setting the standard for exceptional member service and developing employees to support the branch’s performance and the financial well-being of the community. The role involves making strategic decisions, building member relationships, and fostering a positive, inclusive culture for employees and members. The Branch Manager oversees branch operations, service objectives, regulatory compliance, staffing, business and marketing plans, budgets, facilities, and community engagement. The role partners with other departments and branch leadership to meet shared organizational objectives. The posting describes the general nature of the role; duties and requirements may change at the Credit Union’s discretion.
Requirements
- Bachelor’s degree in a related field or equivalent work experience.
- At least 3 years of progressively responsible management experience within a retail or financial institution.
Responsibilities
- Foster a professional, friendly environment that provides exceptional member service and supports market share, wallet share, and revenue growth.
- Build, train, coach, and lead an engaged team through employee development.
- Lead branch performance and member service objectives in alignment with Golden 1’s mission, vision, and core values.
- Plan, organize, direct, implement, and control branch operations, including compliance with regulations, policies, and procedures.
- Create a positive branch service culture and partner with other departments to achieve shared objectives.
- Identify community event opportunities and potential select employee groups, and participate in related events.
- Coach, develop, and manage staff performance to meet or exceed service objectives and expectations.
- Identify, target, and market the Credit Union to potential fields of membership in the branch’s demographic and local communities.
- Develop and implement branch business and marketing plans.
- Plan, organize, and participate in outbound call efforts, and ensure the team follows up on active member outreach.
- Conduct employment interviews as needed; hire, train, develop, direct, schedule, and evaluate branch employees.
- Maintain an understanding of state and federal laws and regulations related to credit union compliance.
- Complete human resources activities for direct reports, including appraisals, disciplinary actions, development plans, career development, training, and interviews.
- Identify, investigate, and respond to member concerns.
- Share relevant information with management and staff by preparing for, conducting, and attending meetings.
- Monitor internal policies and procedural controls to safeguard Golden 1 funds and assets.
- Oversee and partner with the Associate Branch Manager and/or Member Service Specialist IV to establish effective internal processes and controls.
- Participate on special and standing committees.
- Provide recommendations regarding employee promotions and placement.
- Ensure the physical maintenance and appearance of branch facilities.
- Travel to meetings by car or public conveyance.
- Perform Notary Public duties when an insufficient number of authorized Notary Publics are on staff.
- Prepare and submit budget justifications and oversee and control applicable budget expenses.
- Occasionally fill in at another branch location.
Benefits
- Market-competitive and internally equitable total rewards compensation package.
- Well-being and work-life balance programs.
- Career development and growth.
- Rewards and recognition.
- Commitment to Diversity, Equity, and Inclusion.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
