Elk Grove Commons Branch - Branch Manager IV

Golden 1 Credit Union•Elk Grove, CA

About The Position

Golden 1 Credit Union is seeking a service-driven leader to manage the Elk Grove Commons Branch. The Branch Manager builds and leads an engaged team, fosters strong member relationships, and sets the standard for exceptional service and trusted financial solutions. The role drives branch performance and member service objectives in alignment with the Credit Union’s mission, vision, and core values, while creating a positive and inclusive branch culture. The Branch Manager plans, organizes, directs, implements, and controls branch operations, including regulatory and internal compliance, financial controls, staffing, business and marketing plans, and budgetary expenses. The role also develops community relationships, identifies opportunities to expand membership, and works with other departments to achieve shared objectives. The position reports to the Director - Branch Member Service and Performance.

Requirements

Bachelor’s degree in a related field or equivalent work experience.
At least 3 years of progressively responsible management experience within a retail or financial institution.

Responsibilities

Foster a professional, friendly branch environment that provides exceptional member service and supports market share, wallet share, and revenue growth.
Build, train, coach, and lead an engaged team through employee development.
Lead branch performance and member service objectives in alignment with Golden 1’s mission, vision, and core values.
Plan, organize, direct, implement, and control branch operations, including compliance with regulations, policies, and procedures.
Create a positive branch service culture and partner with other departments to achieve shared company objectives.
Identify community event opportunities and potential select employee groups, and participate in related events.
Coach, develop, and manage staff performance to meet or exceed service objectives and expectations.
Identify, target, and market the Credit Union to potential fields of membership in the branch’s demographic and local communities.
Develop and implement branch business and marketing plans.
Plan, organize, and participate in branch outbound call efforts; ensure team members follow up on active member outreach.
Conduct employment interviews as necessary; hire, train, develop, direct, schedule, and evaluate branch employees.
Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance.
Complete human resource processes for direct reports, including appraisals, disciplinary actions, development plans, career development, training, and interviews.
Identify, investigate, and respond to member concerns.
Share pertinent information with management and staff by preparing for, conducting, and attending meetings.
Monitor internal policy and procedural controls to safeguard Golden 1’s funds and assets.
Oversee, assist, and partner with the Associate Branch Manager and/or Member Service Specialist IV to ensure internal processes and controls are well established.
Participate on special and standing committees.
Provide recommendations regarding branch employee promotions and placement.
Ensure the physical maintenance and appearance of branch facilities.
Travel to meetings by car or public conveyance.
Perform Notary Public duties when there are insufficient authorized Notary Publics on staff.
Prepare and submit budget justifications and oversee and control applicable budgetary expenses.
Occasionally fill in at another branch location.