Branch Operations Manager II

WillScot • Edinburg, TX

8d

About The Position

The Branch Operations Manager (BOM) is responsible for the success of the branch operation, including safety, cost control, management of the branch operations workforce, and efficient inventory management. The role executes company values while complying with WillScot policies and applicable laws and regulations, and maintains strong service standards, responds to customer inquiries, and works to achieve high customer satisfaction.

The manager provides direct and indirect oversight of branch operational employees and coordinates daily tasks for employees, temporary workers, and contractors as appropriate. The role uses company systems, budgets, and planning tools to deliver safe, timely, cost-effective, high-quality, and efficient operations. It also oversees fleet maintenance and servicing, work orders, purchasing, inventory, logistics, and workforce development.

Production responsibilities include timely off-rent processing, inspection of returned units, damage assessment, relocation and assessment of idle fleet, and physical inventory counts. The manager tracks vendor purchase orders and ensures materials and parts are available to support unit completion. The position promotes first-time quality, reduces service calls through root cause analysis and corrective actions, and supports on-time deliveries, returns, relocations, and service. The posting describes an existing position and notes that duties may extend beyond the listed responsibilities as needed.

Requirements

• High school diploma, GED, or three years of applicable experience.
• Five years of experience managing one or more direct reports in a service shop, manufacturing, or building construction environment, or two years of experience with WillScot.
• Experience managing a unit or departmental budget, or two years of experience with WillScot.
• Experience with MS Office, Excel, Word, and Outlook.
• Ability to follow direction and meet deadlines in a fast-paced environment.
• Experience applying creativity to problem-solving.
• Ability to build sustainable relationships and trust with vendors through open, proactive communication.
• Ability to effectively manage multiple, changing priorities in a fast-paced environment.

Nice To Haves

• Bachelor’s degree.
• Experience working with customers.
• Experience with Salesforce.com, SAP, Tableau, Hyperion, Teams or Zoom, or Smartsheets.
• Experience in fleet management, logistics, inventory, dispatching, building codes, or permitting.

Responsibilities

• Provide direct and indirect managerial oversight to branch operational employees, including production supervisors, shop and yard labor, field service, dispatchers or transportation coordinators, drivers, and branch coordinators, as applicable.
• Manage tasks, daily assignments, and other daily duties for temporary workers and contractors as appropriate.
• Communicate clearly and promptly with branch employees.
• Use internal systems to support safe, timely, cost-effective, high-quality, and efficient delivery of revenue activities.
• Control costs by overseeing fleet maintenance, inventory, and servicing and efficiently using company resources.
• Use planning tools and budgets to manage the activities and costs needed to operate the branch.
• Ensure timely and accurate work orders, off-rent and damage bills, inventory, and purchasing compliance.
• Ensure parts, VAPS, and other operational resources are accurate and readily available.
• Work with HR and leadership to manage and develop the branch workforce, recruiting and training strategies, employee development plans, talent assessment, and a learning environment; seek qualified talent externally.
• Manage logistics, including safety, resources, DOT requirements, and route efficiency.
• Ensure off-rents are completed within established timelines; inspect returned units for work-order accuracy and applicable damage billing.
• Relocate idle fleet, assess work orders as required, and conduct fleet physical inventory counts at established intervals.
• Use knowledge of the Work Order system and drivers of inaccuracies to minimize variances and ensure accurate work orders for idle fleet.
• Issue and track vendor purchase orders.
• Order, receive, and distribute materials and VAPS to work teams and vendors in time to meet unit completion requirements; conduct parts and VAPS inventory counts.
• Promote first-time quality and reduce service calls by working with shop personnel on root cause analysis and permanent corrective actions.
• Use Net Promoter Score feedback to communicate promptly and identify process improvement opportunities.
• Ensure on-time deliveries, returns, relocations, and service.
• Drive high product quality and commercial readiness through operational excellence.
• Perform other duties as assigned.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• Disability insurance.
• Life insurance.
• Paid time off, including company holidays.
• Tuition reimbursement.
• Retirement savings plan with company match.
• Variable pay opportunities may include commission, bonus, performance rewards, or other incentive programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED