Branch Operations Manager II

WillScot • Edinburg, TX

6d

About The Position

The Branch Operations Manager is responsible for the success of the branch operation, including safety, cost control, workforce management, and inventory. The role executes in accordance with company policies and applicable laws and regulations, maintains service standards, responds to customer inquiries, and supports customer satisfaction.

The manager oversees branch operational employees and, as appropriate, temporary workers and contractors. The role uses internal systems and planning tools to manage revenue activities, fleet maintenance, inventory, purchasing, budgets, logistics, and workforce development. It ensures accurate work orders and inventory records, timely processing of off-rents and damage billing, and availability of parts and other resources.

The role also supports production quality and customer service by coordinating inspections, fleet counts, corrective actions, deliveries, returns, relocations, and service. It uses customer feedback to identify opportunities for process improvement.

Requirements

• High school diploma, GED, or 3 years of applicable experience.
• Five years of experience managing one or more direct reports in a service shop, manufacturing, or building construction environment, or 2 years of experience with WillScot.
• Experience managing a unit or departmental budget, or 2 years of experience with WillScot.
• Experience with MS Office, Excel, Word, and Outlook.
• Ability to follow direction and meet deadlines in a fast-paced environment.
• Experience applying creativity to problem-solving.
• Ability to build sustainable relationships and trust with vendors through open, proactive communication.
• Ability to effectively manage multiple, changing priorities in a fast-paced environment.

Nice To Haves

• Bachelor’s degree.
• Experience working with customers.
• Experience with Salesforce.com, SAP, Tableau, Hyperion, Teams/Zoom, or Smartsheets.
• Experience in fleet management, logistics, inventory, dispatching, building codes, or permitting.

Responsibilities

• Provide direct and indirect managerial oversight to branch operational employees, including production supervisors, shop and yard labor, field service, dispatchers or transportation coordinators, drivers, and branch coordinators, as applicable.
• Manage tasks, daily assignments, and duties for temporary workers and contractors as appropriate.
• Communicate clearly and promptly with branch employees.
• Use internal systems to support safe, timely, cost-effective, high-quality, and efficient delivery of revenue activities.
• Oversee fleet maintenance, inventory, and servicing while using company resources efficiently and managing costs through planning tools and budgets.
• Ensure timely and accurate work orders, off-rent and damage billing, inventory, and purchasing compliance.
• Ensure parts, VAPS, and other resources are accurately tracked and readily available.
• Collaborate with HR and leadership on recruiting, workforce training, employee development, talent assessment, and maintaining a learning environment.
• Manage logistics, including safety, resources, DOT, and route efficiency.
• Ensure off-rent units are processed within established timelines, thoroughly inspected, and assessed for accurate work orders and applicable damage billing.
• Relocate idle fleet and conduct work order assessments as required.
• Conduct fleet physical inventory counts at established frequencies and maintain accurate work orders for idle fleet to minimize variances.
• Issue and track vendor purchase orders.
• Order, receive, and distribute materials and VAPS to work teams and vendors in time to meet unit completion requirements.
• Conduct parts and VAPS inventory counts.
• Promote first-time quality, reduce service calls, and work with shop personnel on root-cause analysis and permanent corrective actions.
• Use Net Promoter Score feedback to communicate with customers and identify process improvement opportunities.
• Ensure on-time deliveries, returns, relocations, and service.
• Drive product quality and commercial readiness through operational excellence.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Paid time off, including company holidays
• Tuition reimbursement
• Retirement savings plan with company match
• Variable pay opportunities may include commission, bonus, performance rewards, or other incentive programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED