Branch Operations Leader

YMCA of Northwest North Carolina•Kernersville, NC

9d•$15 - $15•Onsite

About The Position

The Branch Operations Leader is responsible for the overall well-being of the facility and YMCA members and guests during their shift. This mature, dependable role supports all operating areas of the YMCA, manages operational logistics and activity schedules, and exercises sound fiscal management. The position requires a highly relational person who can support staff and assist across departments. The schedule includes two to three evenings per week and every other weekend.

Requirements

High school diploma or GED, one to three months of related experience and/or training, or an equivalent combination of education and experience.
Must be at least 18 years old.
Customer service experience.
Computer skills and ability to learn relevant computer programs.
Strong customer service skills.
Strong verbal communication skills.
Outgoing personality and desire to be helpful to others.
Ability to stand for the majority of the shift.
Sufficient strength, agility, and mobility to perform essential functions and supervise program activities.
CPR, First Aid, AED, and Oxygen administration certification, or ability to obtain certification within 30 days of hire.
Other YMCA-required training and certifications, as applicable.

Nice To Haves

Bilingual ability.
DAXKO skills.

Responsibilities

Greet members and guests as they enter and leave the YMCA.
Remain visible and available to support staff during the shift.
Provide Y-Greets for potential members.
Be cross-trained and assist in departments as needed, including Membership, Wellness, and Kids Zone.
Observe the whole facility consistently throughout the shift.
Arrange prompt cleanup of areas requiring attention and report housekeeping issues to Budd Group personnel for follow-up.
Report maintenance or repair needs to the Executive Director or Associate Executive Director.
Follow YMCA policy and guidelines for accidents, injuries, and incidents, including filing incident reports and notifying appropriate department supervisors.
Take charge of emergencies, especially when a director is not on site.
Ensure proper responses to fire alarms and security breaches.
Serve as the primary responder to facility operation incidents.
Review incident reports for completeness, including securing locker rooms, obtaining signatures, and collecting member contact information.
Ensure all doors are secured before closing in the evenings and check exterior doors to ensure they are not propped open.
Respond to member concerns as they arise.
Perform other duties as assigned.